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Text not sending number formatted incorrectly

LizB
Newbie
Posts: 6
Registered: ‎07-03-2023

Text not sending number formatted incorrectly

I have just tried to send a text but got a message saying it hadn't sent as number was formatted incorrectly. I've checked the number and tried deleting and re-entering it but still won't send. Why is this?
11 REPLIES 11
Gel
Aspiring Champion
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Registered: ‎02-08-2007

Re: Text not sending number formatted incorrectly

jab1
Legend
Posts: 17,009
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Registered: ‎24-02-2012

Re: Text not sending number formatted incorrectly

@LizB Whatever you do, don't post mobile numbers on a public forum.

How is the number formatted on your phone, though? 07xxx xxxxxx or +447xxx xxxxxx?

John
Dan_the_Van
Aspiring Hero
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Registered: ‎25-06-2007

Re: Text not sending number formatted incorrectly

@LizB 

Are you using plusnet mobile, and trying to text a short code number?

I do not think plusnet mobile support short code texting.

Dan

LizB
Newbie
Posts: 6
Registered: ‎07-03-2023

Re: Text not sending number formatted incorrectly

Gel, I'm not going to post a number on a forum.
LizB
Newbie
Posts: 6
Registered: ‎07-03-2023

Re: Text not sending number formatted incorrectly

Jab1 it's 07******* but so are lots of other numbers that I send texts to
LizB
Newbie
Posts: 6
Registered: ‎07-03-2023

Re: Text not sending number formatted incorrectly

Dan_the_van , no it's not a short code just a normal mobile number
jab1
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Registered: ‎24-02-2012

Re: Text not sending number formatted incorrectly


@LizB wrote:
Jab1 it's 07******* but so are lots of other numbers that I send texts to

OK, @LizB Only suggestion I can think of at the moment is to delete the number from the 'address book', if that is where it is, and re-enter it, if other numbers are not exhibiting this problem, although if you are replying, this suggests that the issue is at the other end, and your correspondents number is somehow formatted incorrectly. Is it one you can  call and talk on?

John
Dan_the_Van
Aspiring Hero
Posts: 2,538
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Registered: ‎25-06-2007

Re: Text not sending number formatted incorrectly

Another thought are you texting a UK number? If you are not you need to replace the leading zero with +<country code>

Example for France it would be +33

A UK number would be 11 digits when the area code is not used.

LizB
Newbie
Posts: 6
Registered: ‎07-03-2023

Re: Text not sending number formatted incorrectly

I tried that. Tjanks
LizB
Newbie
Posts: 6
Registered: ‎07-03-2023

Re: Text not sending number formatted incorrectly

Yes it's a UK number
jab1
Legend
Posts: 17,009
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Registered: ‎24-02-2012

Re: Text not sending number formatted incorrectly


@LizB wrote:
I tried that. Tjanks

If that was in reply to my post above, as I asked, can you make a voice call to the number?

John