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Temporarily changing my billing date

Jasonhort
Newbie
Posts: 8
Registered: ‎04-02-2014

Temporarily changing my billing date

Hello      Due to a recent stay in hospital the day I get paid has changed and when my pn bill is due I won't have any funds in my account ' is there a way I can change the date of my bill for one payment as I don't want to be cut of from my phone or broadband  Thanks
2 REPLIES
Community Veteran
Posts: 3,190
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: Temporarily changing my billing date

Think they can put you account on hold for a while but changing billing dates is a very big nightmare for them.  They used to change billing dates in the past, but it just ended up in double or early charges when they did.  Safer to give them a call and ask for the Digital care team or what ever they are called now as it changed recently as see what they can do.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Jasonhort
Newbie
Posts: 8
Registered: ‎04-02-2014

Re: Temporarily changing my billing date

Ok I will try that thanks for your help