TG585 Reboots
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- Re: TG585 Reboots
TG585 Reboots
25-11-2008 5:14 PM
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Nothing else in the house glitched so it probably wasn't a power issue.
So are random reboots a feature of these routers?
Re: TG585 Reboots
26-11-2008 5:11 PM
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Does your router have Plusnet branded or generic firmware on it (Plusnet or Thomson logo shown top right when you log into the router)? Mine has Plusnet test firmware and it was possible the restart was caused by that, though others with this firmware haven't experienced it.
Re: TG585 Reboots
26-11-2008 5:42 PM
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Often I see this entry in the log: when it 'drops'
Quote Info Nov 25 15:23:45 SNTP Synchronised to server: 212.159.13.49
Error Nov 25 15:21:39 [CWMP: 161:08:28.610] RTEMS abort socket
Error Nov 25 15:21:39 [CWMP: 161:08:28.610] Connection timed out
The trial flagged a number of such issues which are being reviewed by Thomson and included in a new release of the firmware still under test at the moment.
These niggles apart, the router is stable and somewhat better than the BT Voyager 205 which it replaced
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TG585 Reboots
26-11-2008 8:17 PM
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Quote from: spraxyt My TG585v7 did an uncommanded warm-restart about a month ago, and took over two minutes to reconnect, but hasn't done this since.
Does your router have Plusnet branded or generic firmware on it (Plusnet or Thomson logo shown top right when you log into the router)? Mine has Plusnet test firmware and it was possible the restart was caused by that, though others with this firmware haven't experienced it.
It came with the plusnet configuration but its got the Thomson Logo on the Top right and the system info shows:
Product Name: TG585 v7
Serial Number: CP0837SF2G5
Software Release: 7.4.4.7
Software Variant: DN
Boot Loader Version: 1.0.0
Product Code: 36315250
Board Name: CANT-P
It just seemed odd that it should do a apparently unrequested restart and then take so long to connect. I went onto it and watched it and it must have taken a couple of minutes for it to re-establish its ADSL connection AFTER it had let me access it via the wireless.
The line is quite stable usally and my stats don't look that bad:
Link Information
Uptime: 1 day, 3:40:25
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 288 / 2,272
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 2.00
Output Power (Up/Down) [dBm]: 11.5 / 18.5
Line Attenuation (Up/Down) [dB]: 29.0 / 47.0
SN Margin (Up/Down) [dB]: 30.0 / 19.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 47
HEC Errors (Up/Down): 0 / 18
I have no idea why the data sent/received is just about blank as the Internet connection shows:
Connection Information
Uptime: 1 day, 0:33:42
Data Transferred (Sent/Received) [MB/MB]: 114.28 / 344.15
Re: TG585 Reboots
27-11-2008 12:11 AM
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Quote from: SteveA It came with the plusnet configuration but its got the Thomson Logo on the Top right and the system info shows:
Product Name: TG585 v7
Serial Number:
Software Release: 7.4.4.7
Software Variant: DN
Boot Loader Version: 1.0.0
Product Code: 36315250
Board Name: CANT-P
The firmware variant you have (DN) is the generic version of the Plusnet branded variant (DM) I had at the time of its uncommanded restart. The varient I had automatically connected and configured itself via TR-069. I've installed a new variant today which has been fine since first connection 8 hours ago.
My router information is as follows:
System Information
Product Name: TG585 v7
Serial Number:
Software Release: 7.4.4.7
Software Variant: --
Boot Loader Version: 1.0.0
Product Code: 36315250
Board Name: CANT-P
Link Information
Uptime: 0 days, 8:12:31
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,648
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 16.0 / 30.0
SN Margin (Up/Down) [dB]: 23.0 / 8.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 460,629
CRC Errors (Up/Down): 0 / 206
HEC Errors (Up/Down): 0 / 172
Connection Information
Uptime: 0 days, 8:12:28
Data Transferred (Sent/Received) [MB/MB]: 5.38 / 15.51
-------------
Data transferred showing as zero/small under Link Information but sensible under Connection Information seems to be a "design feature". No explanation for this has been received yet.
My connection is on maxDSL and Interleaving is on. The high number of FEC errors shown seems peculiar to this make/model, my Netgear DG834G showed a relatively small number.
I assume you are aware you are on a fixed 2M connection where Interleaving is necessarily off. Hence zero FEC errors in your case.
Quote Link Information
Uptime: 1 day, 3:40:25
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 288 / 2,272
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 47
HEC Errors (Up/Down): 0 / 18
Re: TG585 Reboots
27-11-2008 1:15 AM
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Re: TG585 Reboots
27-11-2008 2:58 PM
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Quote from: SteveA I have no idea why the data sent/received is just about blank as the Internet connection shows:
Connection Information
Uptime: 1 day, 0:33:42
Data Transferred (Sent/Received) [MB/MB]: 114.28 / 344.15
This problem was noted during the PUG testing - not sure if it is resolved in the new firmware yet?
BTW. For similar reasons, I am also still on the old 2 Meg fixed service. BT has just done some 'rework' on cabling to the village and my 'drop cable' so I may be able to give Max a try early in the new year.
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TG585 Reboots
13-12-2008 1:16 PM
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Quote from: spraxyt FEC Errors (Up/Down): 0 / 460,629
CRC Errors (Up/Down): 0 / 206
HEC Errors (Up/Down): 0 / 172
Looked at your FEC errors every thought of installing a BT i-plate ?(not the cheaper unbranded ones) my connection been up 7days and shows
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 6 / 21
HEC Errors (Up/Down): 6 / 10
It really helped my connection
puddy
ps routers a speedtouch 716wl 8mg connection
Re: TG585 Reboots
13-12-2008 11:25 PM
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Quote Uptime: 0 days, 1:23:59
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 888 / 8,211
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 30.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 11.5 / 27.5
SN Margin (Up/Down) [dB]: 13.5 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 4,294,967,264 / 662
CRC Errors (Up/Down): 4,294,967,264 / 1
HEC Errors (Up/Down): 0 / 1
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: TG585 Reboots
15-12-2008 3:14 PM
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Those number of errors for the period your connection has been up doesn't seem:
a) possible
b) very strange given the number of errored seconds.
If they're legit, and you're not going for a new record (!) can you try rebooting your router and see if you continue to get a ridiculous number of errors?
Re: TG585 Reboots
15-12-2008 3:46 PM
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4,294,967,264 + 31 = 2^32
I think the router can't do arithmetic.
"In The Beginning Was The Word, And The Word Was Aardvark."
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