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T&Cs

machare
Grafter
Posts: 137
Thanks: 1
Registered: 13-01-2011

T&Cs

There are Plusnet Residential Standard Terms and Plusnet Broadband Family T&C.
When do each of these apply?
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: T&Cs

Basically the standard terms are general and apply for all products then you have the product specific terms which are in addition to the standard terms
Is there anything specific which is concerning you.
machare
Grafter
Posts: 137
Thanks: 1
Registered: 13-01-2011

Re: T&Cs

Do you happen to know if Plusnet have always operated a termination charge for ADSL if you don't migrate to another ISP or change to FTTC?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: T&Cs

There has been a termination charge, I believe ever since BT Openreach introduced one or shortly afterwards
This explains http://portal.plus.net/support/customer_service/billing/cessation_charges.shtml
machare
Grafter
Posts: 137
Thanks: 1
Registered: 13-01-2011

Re: T&Cs

Thanks, that is most helpful.
ScottStorey
Aspiring Pro
Posts: 382
Thanks: 84
Fixes: 1
Registered: 21-02-2013

Re: T&Cs

The cessation charge has been there since 2008 - the original announcement about it can be found here: http://community.plus.net/forum/index.php/topic,68531.0.html