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Syncing phone via wifi

Bytheseaside
Newbie
Posts: 1
Registered: ‎05-01-2016

Syncing phone via wifi

I use Birdiesync to sync the diary in my Samsung phone & the diary in Thunderbird. I have 2 WiFi points in my home: one upstairs is the Plusnet router, the other downstairs is a TP-Link unit. If I connect  the phone via the downstairs WiFi, the Birdiesync connects & syncs. If I connect the phone via the upstairs WiFi, Birdiesync doesn't connect & syncing won't start. The WiFi connection to the phone works properly in both locations otherwise: I can browse the web & email etc..
To put it another way: I can sit here by my computer & the Plusnet router, the phone shows as connected to a strong WiFi signal, but Birdiesync says there is no phone connected. Downstairs, it all works fine.
The Plusnet firewall is OFF. I'm confused.
Help Please.
John