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Support questions: how to CLOSE a ticket?

oxfordjonathan
Dabbler
Posts: 17
Registered: ‎26-04-2012

Support questions: how to CLOSE a ticket?

hmmm, this one has to get the prize for stupidest question of the week... I have a couple of open questions on the PN support site, and they are now fully resolved, so I want to close them myself.  I'm sure there used to be a "close this question" button on one of the pages, but I'm darned if I can find it now.... how do I close these two open questions?
thanks in advance, and don't be too sarcastic when you tell me something really obvious :-)
Jonathan
4 REPLIES
VileReynard
All Star
Posts: 11,212
Thanks: 307
Fixes: 11
Registered: ‎01-09-2007

Re: Support questions: how to CLOSE a ticket?

In the past, I've raised a ticket to close tickets.  Grin

Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Support questions: how to CLOSE a ticket?

It depends on whether the ticket was raised by you or us. If you opened it then you'll have the link to close it, if it was opened by us then we'll need to close it.
Is it the 2 tickets regarding a fault that you want closing?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
oxfordjonathan
Dabbler
Posts: 17
Registered: ‎26-04-2012

Re: Support questions: how to CLOSE a ticket?

Ah, OK, that sort-of makes sense.  Your CSAs raised the tickets in response to my phone call.  What's the best thing to do - just leave them until they crawl away into a timeout corner and die, or add a comment saying I'm happy for them to be closed?
Jonathan
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Support questions: how to CLOSE a ticket?

Either will work, though the former will mean waiting 14 days for the tickets to time out. Best to send them back saying please close, and it shall be done Smiley