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Strange Loss of Service to PC only NOT other Divices

Sophie789
Newbie
Posts: 1
Registered: ‎16-11-2022

Strange Loss of Service to PC only NOT other Divices

I keep getting a loss of service of a few minutes at a time and not any longer.  This loss is only on my PC.  All my other devices, phone, iPad, TV, Echo x 3, work perfectly well all the time.  My router remains 'blue' all the time as well.  Please see the screen prints I took when I ran Windows 10 diagnostics.

3 REPLIES 3
nitram
Rising Star
Posts: 92
Thanks: 16
Fixes: 2
Registered: ‎04-08-2012

Re: Strange Loss of Service to PC only NOT other Divices

Assuming wireless connection, try updating your network adaptor driver.

Baldrick1
Moderator
Moderator
Posts: 11,526
Thanks: 5,129
Fixes: 414
Registered: ‎30-06-2016

Re: Strange Loss of Service to PC only NOT other Divices


Moderators Note


This topic has been moved from Broadband to Tech help

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Townman
Superuser
Superuser
Posts: 22,775
Thanks: 9,470
Fixes: 154
Registered: ‎22-08-2007

Re: Strange Loss of Service to PC only NOT other Divices

Is your WiFi configuration in the router set to AUTO (Smart) or a fixed channel?  If auto, try setting to a fixed channel (1, 6 or 11).

There is some possibility that this issue is down to the PC being slow in tracking WiFi channel swaps.  Are there any WiFi repeaters or ethernet / dLan connected extenders in your set up?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.