Smart plug

[#1]

I have a couple of smart plugs and for the life of me can't get them connected up.

They connect on another WiFi elsewhere at another house, different router.....but not my plusnet router

[#2]

Are the two mains sockets on the same ring main, and are you using an extension lead?

[#3]

@howardl 

Try factory reserting them and set them up from scratch.

[#4]

That was it..... extension lead.... thank you.