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Smart TV

Ned
Interested
Posts: 2
Registered: ‎06-05-2019

Smart TV

I have recently joined Plusnet and I am having problems connecting to BBC I Player, All 4 etc,on my Smart TV. When I connect to the Internet , the TV states, "You are connected to the internet. If you have any problems using online services please contact your Internet service provider." When I was with Virgin I had no issues. I have a Samsung Wireless LAN adaptor which does not pick up any internet, so have used cable to hard wire the TV without success. Any issues please.

2 REPLIES 2
Baldrick1
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Thanks: 4,160
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Registered: ‎30-06-2016

Re: Smart TV

Have you gone into your TV network settings and made sure that it is connected to the Ethernet connection, not the wireless one? Can you disconnect the LAN adapter just to be sure the two aren't arguing?

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Ned
Interested
Posts: 2
Registered: ‎06-05-2019

Re: Smart TV

 Thank you for the response. I have tried wired with the LAN adaptor removed with no joy. Best regards. Ned