cancel
Showing results for 
Search instead for 
Did you mean: 

Size of text box in the messages (help & support)

Community Veteran
Posts: 17,014
Thanks: 1,212
Fixes: 13
Registered: 06-11-2007

Size of text box in the messages (help & support)

Can any web designer, explain.... Why, whenever there is a requirement for the customer to send a message to the support team, (not just plusnet) the box provided for the response is less than adequate in size?
I mean, why is the text box on our support pages, only half the width of the available page space...... there is nothing alongside it, the space is there.  You don`t need planning permission to use it, it doesn`t cost any more to use it.....
I have just produced a spreadsheet of figures for  my speed problem, and it does not fit into the space provided. (it may do at the other end) but if I needed to check it, the display is all wrong.
This forum box is adequate, and it is easy to check the message as being sent, instead of looking through a key hole.....
Any chance of making the "important" boxes large enough to be of some use?
26 REPLIES
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Size of text box in the messages (help & support)

I suspect the box is optimised for either 800x600 or 1024x768 display, and I'm guessing that your screen is a bit bigger than that.
B.
Community Veteran
Posts: 17,014
Thanks: 1,212
Fixes: 13
Registered: 06-11-2007

Re: Size of text box in the messages (help & support)

Don`t be daft......... I have a 15" laptop, and even if I did have a 5foot square screen, the box would appear proportionately larger Roll eyes
The box is in the left half of the page, the right half of the page is empty.....  Undecided
By your response, half the page would not be viewable on "normal" screens. ! ! !
Edit>>................  I suspect you have never had to use the "my messages" response box ? on the help & support page.....
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Size of text box in the messages (help & support)

note that the reply box isn't resizeable either as you alter the window width
Community Veteran
Posts: 17,014
Thanks: 1,212
Fixes: 13
Registered: 06-11-2007

Re: Size of text box in the messages (help & support)

so the larger the screen/page, the smaller the box "appears" to be?  Roll eyes
Community Veteran
Posts: 17,014
Thanks: 1,212
Fixes: 13
Registered: 06-11-2007

Re: Size of text box in the messages (help & support)

Seems to me that no-one else cares what size the box is then..... presumably I`m the only one to complain Undecided Lips are sealed Cry
Community Gaffer
Community Gaffer
Posts: 4,959
Thanks: 236
Fixes: 4
Registered: 04-04-2007

Re: Size of text box in the messages (help & support)

Your referring to this box?
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Size of text box in the messages (help & support)

no - this one  Grin Grin
Community Veteran
Posts: 17,014
Thanks: 1,212
Fixes: 13
Registered: 06-11-2007

Re: Size of text box in the messages (help & support)

Yes, Jim.  You got it right......  Smiley
Funny how the "head of web development"    can`t see  Cool  what I`m referring to,
yet you could..... even in your old age ! ! ! Wink
Community Gaffer
Community Gaffer
Posts: 4,959
Thanks: 236
Fixes: 4
Registered: 04-04-2007

Re: Size of text box in the messages (help & support)

Need my glasses Smiley
I think Colin is working on something in that form.  Will ask him.
Community Veteran
Posts: 1,264
Registered: 04-04-2007

Re: Size of text box in the messages (help & support)

I'll change it as part of what I'm working on in that form Smiley
geewizz
Grafter
Posts: 1,125
Registered: 01-08-2007

Re: Size of text box in the messages (help & support)

That's the same form that comes up when you ask for an upgrade to MAX. That could do with being changed too so that the process is more relevant from the customer's point of view.
I thought I would let you know while you're on the subject anyway.
Community Veteran
Posts: 17,014
Thanks: 1,212
Fixes: 13
Registered: 06-11-2007

Re: Size of text box in the messages (help & support)

Thank you for the change (to come)...  Wink
I`m sure it will be appreciated by more than just myself....  Smiley
Could you explain why it was (and is) made that size in the first place?.....  Huh
Is it difficult to re-size it?  Huh

I have the same issue with my bank "log in" page.....
They have a box for inserting a customer number, and the text size is about font size 8. 
I have messaged them about it, and they respond saying my browser needs adjusting ! !...
Somehow I don`t think so....  Roll eyes
if I could adjust the size of font to 14 , it would be too large for the size of box provided !  Cheesy
Community Veteran
Posts: 17,014
Thanks: 1,212
Fixes: 13
Registered: 06-11-2007

Re: Size of text box in the messages (help & support)

Quote from: Colin
I'll change it as part of what I'm working on in that form Smiley

24 hours later................. still the same size box....    Undecided  .. just used it again.....  Undecided 
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Re: Size of text box in the messages (help & support)

I think that you have misinterpreted Colin's comment, he means change it when his current project goes live, not instantly.
Chilly