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Search on Outlook not working on plusnet addresses

MarkH2
Hooked
Posts: 6
Registered: ‎22-05-2016

Search on Outlook not working on plusnet addresses

My wife uses Outlook 2016 on her laptop. She has several email addresses which feed into it, including a couple of plusnet addresses. She can successfully 'Search current mailbox' on all of her NON-plusnet folders (say, for a particular name), but for some reason when she searches through her plusnet folders the search just comes up with 'No results', no matter what the search term. It only started doing this a matter of days ago, prior to that it was fine. Anybody any thoughts or suggestions? Thanks

9 REPLIES
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Search on Outlook not working on plusnet addresses

Have you checked the settings at file->options->search ?
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
MarkH2
Hooked
Posts: 6
Registered: ‎22-05-2016

Re: Search on Outlook not working on plusnet addresses

Thanks. I had looked in there, but couldn't see a setting which would obviously be impacting. Plus, those settings affect how the search function works generally, so I can't see why the search works across her 1&1 and gmail inboxes, but not her plusnet inbox.

Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Search on Outlook not working on plusnet addresses

The one which stood out for me as a possible solution was 'Include results only from:' with 4 options including one that would search all mailboxes.

outlooksearch.PNG

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
MarkH2
Hooked
Posts: 6
Registered: ‎22-05-2016

Re: Search on Outlook not working on plusnet addresses

Thanks again, but no joy. Changed the setting to all mailboxes, and then sent the same email to the plusnet address and a 1&1 address. Then did search within outlook, and it only found the email in the 1&1 inbox.

Community Veteran
Posts: 4,915
Thanks: 139
Fixes: 25
Registered: ‎14-07-2009

Re: Search on Outlook not working on plusnet addresses

Could you be using IMAP set to download headers only for Plusnet so the content isn't there to find?

MarkH2
Hooked
Posts: 6
Registered: ‎22-05-2016

Re: Search on Outlook not working on plusnet addresses

Thanks ReedRichards, but Outlook is downloading the entire emails. Moreover, in my most recent test, I put the word 'gargantuan' into the email title, but still the search function couldn't find that word in the plusnet mailbox (though it could in the 1&1 inbox).

Community Veteran
Posts: 4,915
Thanks: 139
Fixes: 25
Registered: ‎14-07-2009

Re: Search on Outlook not working on plusnet addresses

Well you could try setting-up a new Account on Outlook or even a new Profile.

decomplexity
Rising Star
Posts: 493
Thanks: 26
Registered: ‎30-07-2007

Re: Search on Outlook not working on plusnet addresses

If you EXclude the mailbox in question from indexing, will it then search properly (albeit slowly)?

Zen from May 17. PN Business account from 2004 - 2017
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Search on Outlook not working on plusnet addresses

@MarkH2 is Outlook up to date?

A recent patch fixed search issues for a member of the Windows Secrets forum.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy