Remote Support
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Remote Support
28-11-2007 4:16 PM
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Re: Remote Support
28-11-2007 4:25 PM
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Real VNC www.realvnc.com is a popular choice - I use it regularly for operating my servers without sitting in the cold at work - free to use too for the basic functions.
Look at www.logmein.com too, they have lots of great products.
Re: Remote Support
28-11-2007 4:42 PM
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(Strictly speaking you don't need to be logged in - you can download the free version from their home page - it just makes things easier as the remote PC will automatically be associated with your account.)
You don't need to install any software on the controlling PC.
Re: Remote Support
28-11-2007 5:10 PM
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I use http://www.dyndns.com/ This will give you a name which will point to their current IP which means you don't have to talk them through finding out what their current IP is before you can connect. It does need the router to support this service so that it connects the dyndns service each time it is connected to the internet.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Remote Support
28-11-2007 5:14 PM
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Re: Remote Support
28-11-2007 6:13 PM
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If I don't want to visit the site at all (who mentioned the M-in-L?) then I use the reverse connection facility to avoid any router port forwarding requirements.
Get the remote user to download & install the software - send a download link by email (unless broken email is what you want to fix) or dictate over the phone. The install is easy to do over the phone.
Then they run the software, set passwords, right click on the system tray icon & 'Add new client'. Give them your name or IP address & they connect to you. It's an outgoing 'flow', so unless their router is locked down very very tight, there should be no problem. Of course, you will need port forwarding set up on your own router, but then you're the techie one in this relationship
Once you are connected, you can then set up port forwarding on their router if you want to be able to initiate future connections from your end.
Call me paranoid, but I prefer the direct point-to-point connection of VNC to systems that require you to go via their servers, even for the initial contact.
For the very very paranoid, also bear in mind that VNC is not terribly secure either.
Re: Remote Support
28-11-2007 6:20 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Remote Support
28-11-2007 7:09 PM
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Re: Remote Support
28-11-2007 8:00 PM
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Quote from: jelv I would not suggest using anything that required you to go via someone else's servers either!
It wasn't dyndns that I was referring to, but some of the remote access programs that require you to register with their servers & route the session establishment traffic that way. It's another method of getting round the NAT problem, but not one I'm particularly keen on. I believe some even route all the session traffic that way too.
I agree with your post about dynamic IP addresses, but didn't mention dyndns because you had already covered it.
I use dyndns myself. I did my early VoIP experimenting with it - sip.dnsalias.net is me & my mate has sip.dnsalias.com
Re: Remote Support
29-11-2007 8:39 AM
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You can indeed request a static IP on our Broadband your Way products. This can be done in the Control Your Broadband setting under Connection Settings in your Member Centre.
Re: Remote Support
30-11-2007 3:37 PM
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Quote from: jelv The in-laws dynamic IP presents an extra challenge.
I use http://www.dyndns.com/ This will give you a name which will point to their current IP which means you don't have to talk them through finding out what their current IP is before you can connect. It does need the router to support this service so that it connects the dyndns service each time it is connected to the internet.
I get around this by adding a bookmark to my parents browser http://www.directip.info/ ; which can also be added to your google home page.. then i simply ask them for the long number, if i use ip address it confuses them and then connect using real vnc..
simple but very effective...
regards
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