RMA my corsair PSU
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RMA my corsair PSU
26-10-2011 12:00 AM
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Re: RMA my corsair PSU
26-10-2011 10:27 AM
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I had to send back my HX520w power supply after a similar experience. Despite the high cost of postage to their returns centre in Holland the service was very quick and I was upgraded to the HX620w in the process so I was happy. IIRC the overall turn round time was about 7 days.
Re: RMA my corsair PSU
26-10-2011 4:38 PM
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Have you checked with the supplier
Re: RMA my corsair PSU
27-10-2011 2:11 AM
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Re: RMA my corsair PSU
27-10-2011 7:45 AM
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Re: RMA my corsair PSU
28-10-2011 4:46 PM
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Re: RMA my corsair PSU
28-10-2011 5:47 PM
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It may be quicker to RMA Corsair but he can insist that Scan deals under the SoG Act.
My experience with Scan has always been excellent. Last year I had to return a 1.5TB hard drive within 3 weeks of receipt a little before Xmas. A replacement was returned within a few days. Unfortunately I never got round to connecting/testing it for several months due to family problems.
When I did try it out it, too, was faulty. They didn't have any replacements available to RMA'd a brand new 2TB
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Re: RMA my corsair PSU
28-10-2011 5:49 PM
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Re: RMA my corsair PSU
29-10-2011 1:31 AM
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Re: RMA my corsair PSU
22-11-2011 11:30 AM
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http://forums.hexus.net/scan-care-hexus-after-sales-support/216305-problem-rma-255185-a.html
Quote They will not refund the full purchase price as this is not their policy. The partial refund amount is calculated based on the “benefit of use” I have received. I won't go into detail regarding my opinion on this, suffice to say that the policy sucks. Also after I suggested that I would reasonably expect a top of the line Video Card to last for 5 years, and a reasonable expectation of a product lifetime could be the basis for a benefit of use calculation, Wesley stated "Generally speaking reasonability is deemed to be the length of time the warranty is issued for, If for example in your email, Gigabyte perceived the item to reasonably last for 5 years then this would be the warranty length they offer. If you purchase an item with a warranty length of 3 years then the perceived service time has to be 3 years." So I can only realistically expect an electrical item to last for the duration of the warranty? Really? So, as current examples, an iPad2 is only "reasonably" expected to last for a year as that is the standard warranty? I can only "reasonably expect" the 42" Viewsonic TV at £1151.99 (LN18094) to last for a year?
EDIT - it looks like this post has been deleted but at present it is still here
http://webcache.googleusercontent.com/search?q=cache:s2zjTmTb0bQJ:forums.hexus.net/scan-care-hexus-a...
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