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Question: 81051624

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Question: 81051624

What does this mean?:
We would like to inform you that your Help Assistant Question [ 81051624 ] has now been returned to the BOT - Phone Faults - Logged Appointments pool. A member of our Support Team will investigate your issue as soon as possible.
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Question: 81051624

It means that your Fault Ticket has been released from hold following the engineers visit.
Our Faults Team will now pick your ticket back up and check the engineers notes and run a further couple of tests to ensure the fault has been resolved.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Question: 81051624

Do you know rouphly when my ticket will be viewed and tests completed?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Question: 81051624

Generally within 48-72 hours of the ticket coming back off hold.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Question: 81051624

Ok thank you and are you able to reply to my forum "streaming failing" please?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Question: 81051624

I can't see that the thread really needs a response.
It's now a case of waiting for the Faults Team to get back to you as above.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Question: 81051624

I've just added a comment on it now