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Question: 81051624
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- Re: Question: 81051624
Question: 81051624
20-02-2014 10:01 AM
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What does this mean?:
We would like to inform you that your Help Assistant Question [ 81051624 ] has now been returned to the BOT - Phone Faults - Logged Appointments pool. A member of our Support Team will investigate your issue as soon as possible.
We would like to inform you that your Help Assistant Question [ 81051624 ] has now been returned to the BOT - Phone Faults - Logged Appointments pool. A member of our Support Team will investigate your issue as soon as possible.
6 REPLIES 6
Re: Question: 81051624
20-02-2014 11:27 AM
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It means that your Fault Ticket has been released from hold following the engineers visit.
Our Faults Team will now pick your ticket back up and check the engineers notes and run a further couple of tests to ensure the fault has been resolved.
Our Faults Team will now pick your ticket back up and check the engineers notes and run a further couple of tests to ensure the fault has been resolved.
Re: Question: 81051624
20-02-2014 11:56 AM
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Do you know rouphly when my ticket will be viewed and tests completed?
Re: Question: 81051624
20-02-2014 12:28 PM
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Generally within 48-72 hours of the ticket coming back off hold.
Re: Question: 81051624
20-02-2014 12:31 PM
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Ok thank you and are you able to reply to my forum "streaming failing" please?
Re: Question: 81051624
20-02-2014 12:35 PM
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I can't see that the thread really needs a response.
It's now a case of waiting for the Faults Team to get back to you as above.
It's now a case of waiting for the Faults Team to get back to you as above.
Re: Question: 81051624
20-02-2014 12:41 PM
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I've just added a comment on it now
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