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Quarantined email

penneck
Rising Star
Posts: 772
Thanks: 25
Registered: ‎03-08-2007

Quarantined email

Today, while I was out (judging by the date+time stamp on them), I received two emails, both starting as follows:-

"You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.

The mail was sent to you from:

*       <one of my two plusnet email addresses>

The subject line of the mail received was:

*       [-SPAM-] Scan601

In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
email to unquarantine@quarantine.plus.com containing the following information; "

I have edited the above to hide my plusnet email addresses, but I got one of these emails from each of my plusnet email addresses. Also, both emails went further, but I don't think you need the full message. Note that it said it came from my email address, not it was heading for it.

Assuming these emails were sent to me as soon as whatever came from my email addresses was detected as needing to be quarantined, then was my pc still working even though it was shut down? If it was still working, how can I find and stop whatever is doing this?

Thanks for any help

4 REPLIES
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Quarantined email

I'll suggest that this be moved to the Email board.  @bobpullen may be able to help.

penneck
Rising Star
Posts: 772
Thanks: 25
Registered: ‎03-08-2007

Re: Quarantined email

A good suggestion - I wasn't sure which board to put it on because I could see alternative causes. I suggest everyone ignores this subject here, and I will start again on the Email board

Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Quarantined email

No need, the mods will just move it Wink Not to worry, you beat me to it, but save the effort next time, the mods can just lock this one now.

Moderator
Moderator
Posts: 19,288
Thanks: 2,166
Fixes: 349
Registered: ‎11-01-2008

Re: Quarantined email

Moderators Note.

thread locked.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'