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Printer Help Please

southken
Rising Star
Posts: 98
Thanks: 4
Fixes: 2
Registered: 17-07-2010

Printer Help Please

Hi, I've got an HP3930 printer and windows 8.1, it was working fine then today the light started flashing and it won't print.  After looking at help sites I uninstalled it, but now when I'm trying to reinstall I keep getting a message that another instance of HP printer install wizard is running and I can't get past it.  I have found this HP wizard in downloads and can't delete it.  Does anyone understand what I mean and if possible advise on what to do.  Thanks.
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Printer Help Please

Start the task manager and stop the application or the process
Probably Ctrl Alt Del keys
southken
Rising Star
Posts: 98
Thanks: 4
Fixes: 2
Registered: 17-07-2010

Re: Printer Help Please

Oldjim, thankyou so much.  That has worked and I don't know how but the printer has reinstalled!