Portal webstats missing on morning Thursday 3 JUne
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Portal webstats missing on morning Thursday 3 JUne
03-06-2010 7:57 AM
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Portal webstats dont seem to have run on the morning of Thursday 3 June. If the engineers didnt spot the problem this morning then a manual restart needs to be done so that they will appear during the day. A Service Status should be issued.
And incidentally my VMBU is not registering my usage this morning.
.......
Please everybody raise a ticket to attract attention.
Re: Portal webstats missing on morning Thursday 3 JUne
03-06-2010 9:07 AM
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Re: Portal webstats missing on morning Thursday 3 JUne
03-06-2010 4:59 PM
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Re: Portal webstats missing on morning Thursday 3 JUne
03-06-2010 7:17 PM
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Has something gone wrong yet again?
Re: Portal webstats missing on morning Thursday 3 JUne
03-06-2010 7:47 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Portal webstats missing on morning Thursday 3 JUne
03-06-2010 8:54 PM
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I don't understand your comment.
Quote from: Bob Yesterday was the 2nd June?
The most recent webstats logfile I can see is the one timestamped 05:54 on Wednesday 2 June which contains the data for 1 June. Today is the 3 June so I would expect to find a log file dated Thursday 3 June containing the data for 2 June.
The portal's webstats page only shows data for 1 June when I checked it a minute ago.
Re: Portal webstats missing on morning Thursday 3 JUne
04-06-2010 7:10 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Portal webstats missing on morning Thursday 3 JUne
04-06-2010 11:23 AM
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Yesterday I raised a ticket about this problem (33641931). This morning I found a reply which said:
"I have checked here and can confirm that missing stats are definitely there now.
As such, please log out and log back in and advise if they are now there."
The webstats data for 2 June is still missing.
There is a new log file dated 4 June but it only contains data for 3 June. The previous log file is the one dated 2 June containing the data for 1 June.
The portal webstats page shows data for 1 June and 3 June but nothing (i.e. all zeroes) for 2 June. So the problem is not simply that FileZilla is lying to me.
I've added some screenshots to my ticket in an attempt to make things clearer.
Re: Portal webstats missing on morning Thursday 3 JUne
04-06-2010 3:37 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Portal webstats missing on morning Thursday 3 JUne
04-06-2010 5:51 PM
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Was I singled out for special treatment or have other users also lost their webstats data?
Re: Portal webstats missing on morning Thursday 3 JUne
04-06-2010 7:53 PM
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Re: Portal webstats missing on morning Thursday 3 JUne
07-06-2010 1:30 PM
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The most recent response to my ticket suggests the original Service Status announcement was a bit misleading when it stated the webstats run had been completed:
Quote Please accept our apologies for this inconvenience, unfortunately the webstats were not generated on your account for the date in question, due to the problem with the data centre outage, we had residue problems throughout the day which meant not all webstats were restored.
Perhaps I'll have better luck the next time something goes wrong with the webstats?
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