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Portal Down?

thejudge
Grafter
Posts: 575
Thanks: 1
Registered: 01-08-2007

Portal Down?

Pingable, tracertable, but unresponsive since about 18:55.
11 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Portal Down?

Hi guys,
We're aware of this along with issue with "Workplace".
We're currently on the phone to our network engineers to get this fixed as soon as possible.
thejudge
Grafter
Posts: 575
Thanks: 1
Registered: 01-08-2007

Re: Portal Down?

Ta James.
Same goes for http://www.plus.net/ as well, it seems.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Portal Down?

Yep, thanks.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Portal Down?

Should all be back now guys.
thejudge
Grafter
Posts: 575
Thanks: 1
Registered: 01-08-2007

Re: Portal Down?

Yup! Ta muchly.  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Portal Down?

Just to let you know, we've had a few issues with the portal and internal systems since about 11.30 last night. It came back up from about 3am-5am but is still unavailable. Our engineers are currently working on this and we'll update you as soon as we know more. We have been unable to post a service status due to the internal system we use to post them being unavailable.
Jojo Smiley
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Portal Down?

Works for me
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Portal Down?

you should get up in the morning, wasnt working at  08:30, but is now
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Portal Down?

Morning folks,
We initially encountered problems around 7.00pm yesterday evening when one of our core database servers fell ill. We carried out a failover and service was restored shortly afterwards. After investigation though, we determined that we were going to need to recut some data from one of the functioning database servers so had to take the website offline again around 11.30pm. Due to unforeseen problems during this work, the holding pages weren't taken down until about 4.00am this morning. To add further misery to the situation another of the servers in the cluster crashed around 6.00am which took the website down again! Two of the four core database servers are now being checked to try and ascertain what went wrong but as of about 8.00am this morning normal service has been resumed.
It's not been a fun morning for our network engineers! Sad

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Portal Down?

Bob,
Does this have any bearing on this forum grinding to a halt
EDIT - ignore as it seems to be back up to speed
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Portal Down?

AFAIK, the forum has no dependency on the systems that went down Jim.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵