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Plusnet Support -- Music on hold volume?

MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Plusnet Support -- Music on hold volume?

Just spent an uncomfortable 10 minutes listening to a VERY LOUD series of tunes whilst on hold.  No problem with the music -  but the transmitted volume is WAY too LOUD.even for my aged earholes.
Any chance it could be backed off a bit?  Smiley
T a
Maurice

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

2 REPLIES 2
higgles
Dabbler
Posts: 18
Registered: ‎06-02-2014

Re: Plusnet Support -- Music on hold volume?

Hi,
Can I add my request to this as well.  I've called Plusnet CS a couple of times in the last week and I've always had to hold the phone away from my ear while on hold due to the volume.
Andy
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Plusnet Support -- Music on hold volume?

Sounds a good idea to me as I put the phone on the desk while waiting for an answer and it will be easier to tell when it has