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Plusnet Protect - Renew Subscription

popeyeuk
Grafter
Posts: 85
Thanks: 1
Registered: ‎07-09-2010

Plusnet Protect - Renew Subscription

Hi Guy's
Strange one here..  I am on the full Plusnet Extra package and as such have Plusnet Protect included in my subscription.
It is installed on 3 PC's and has been fine for months.  Just this week on only 1 PC I suddenly got The message "Please Renew Your Subscription"....
If I click the Renew button it just takes me to the main Plusnet site...mmmmmm...  reinstalled etc etc and it still comes up with message..
Help required..
Cheers
Steve
3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Plusnet Protect - Renew Subscription

Hi there,
I've raised a ticket through to one of our Plusnet Protect SME's in the CSC who will escalate this for you, the ticket reference is 47421108.
popeyeuk
Grafter
Posts: 85
Thanks: 1
Registered: ‎07-09-2010

Re: Plusnet Protect - Renew Subscription

Hi Matt
Thanks for the reply.  After much searching re-installing etc I have solved it..
Date on laptop was set wrong (Not sure how).  Now correctly set and
Plusnet Protect is working correctly..it seems..
One to be aware of  I think..
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: ‎06-01-2011

Re: Plusnet Protect - Renew Subscription

If date goes out again,it could be that the CMOS battery needs replacing.