Plusnet Protect problems. I also had a problems not only with the the scanner but with the whole Plusnet Protect package as in the end it was not working: a 'driver' was missing and being referred to a McAfee article was not helpful (I had telephoned, did not received a response, but found that a reply was in the question section!). MVT indicated that my subscription had expired - I could not log onto the McAfee site using the plusnet details, only 'o2'. Plusnet Assist did not recognise 'Plusnet Protect' informing me that 'anti virus software was not installed and no firewall was turned on'. I have solved all the problems with 'Plusnet Protect' as I have uninstalled it and installed 'Microsoft Security Essentials'. If the 'plusnet protect' team are unable to contact customers direct when a problem occurs when using this 'program' then perhaps it should not be offered as an 'add on', especially if there is a payment involved. When using 'Plusnet Protect' powered by 'McAfee' I found it prevented the IP address of my 'DNS Server' and it may have been the reason why my computer, at times, only had local access and not internet ( have had a 'red cross' on the network icon but still had internet access!). I had to go elsewhere for help to sort out the problem. Before installing 'Plusnet Protect' (twice) I did uninstall the previous antivirus program via the 'unistall program', but the information on line for 'plusnet Protect' does not give details of running the MCPR tool. So please Plusnet try to give more help to customers when they have a problem especially if it arises from one of your products!
