Plusnet Premium prices
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Plusnet Premium prices
27-11-2009 11:58 AM
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searched lower down the page, and found **
Quote
** - Plusnet Premium Broadband starts at £11.99 a month for the first 3 months. If you live in one of our low cost areas you'll then pay £15.99 a month thereafter. If you live outside of one of these areas you'll then pay £19.99 a month thereafter.
unfortunately, it does not say how you find out if you live in "one of our low cost areas" or "outside one of those areas".... Normally, one would expect a underlined link to a postcode finder type page, so that customers could check which area they live in, to enable them to decide whether the package is "affordable" after the three months initial honeymoon period is over.
question.... How do I find out which area I live in?
EDIT... low cost areas, is underlined and the link goes to this page..... http://www.plus.net/residential/faqs.shtml#faq2
which then leads you to this page......Guide to Low Cost areas.... http://www.plus.net/residential/faqs.shtml#faq2
you then need to go to para 3.... Which area is your exchange in..... and click the underlined link Plusnet Usertools Exchange Checker. to find out which "market" your exchange is on.....
Phew !... what a lot of work, when one click would do the job
Further edit..... when you have found out that, you then need to go back through the pages, to find out if your exchange market number comes under the "inside" or "outside" the low cost area....
Re: Plusnet Premium prices
27-11-2009 12:06 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Premium prices
27-11-2009 12:11 PM
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Re: Plusnet Premium prices
27-11-2009 2:47 PM
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Re: Plusnet Premium prices
27-11-2009 3:08 PM
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Quote Which you reach by the above procedure in stage 2 of the operation "Guide to low cost areas"
Which explains what a low cost area is , and gives a link to the exchange checker ( http://usertools.plus.net/exchanges/ )to find out what Market area your exchange is in.
EDit: Sorry Shutter , didnt see your edits above...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Premium prices
27-11-2009 3:14 PM
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Quote Normally, one would expect a underlined link to a postcode finder type page,
instead of having to do the London Marathon, before finding the information.
It would be just as easy for the "page designer" to have put the link in, to go straight to the information, rather than have to go through three or four links to pages of information, before finding the information originally sought.
Re: Plusnet Premium prices
27-11-2009 4:11 PM
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Quote To find out which category your area falls into, just click on any of the 'check availability' buttons on this page, or for more information see our Residential Broadband FAQ.
From the BIG "80% of households button..." on the main page
Quote It would be just as easy for the "page designer" to have put the link in
For the page designer? no, thats more work.
The 'low cost areas' are extremely easy to find, your problem perhaps is that you havent recently bought a product...?
Re: Plusnet Premium prices
27-11-2009 4:25 PM
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I have found the information....
"my problem"... is not that I haven`t recently bought a product........ "my problem" was actually spending so much time clicking away on links, and reading loads of information before getting to the next link then reading loads of information before finding the next link, and then reading loads more information before finding the next link and eventually finding out ...
.when one or two clicks would have produced that information...i.e. put in your postcode page, click GO ......and be given the information that you are either "IN" or "OUT". !
Your problem is, you did not read my original post correctly, nor did you read my follow up post properly,
to sum up... It took longer to find out the information, than it does to do a BT speed test, and get a result.
Re: Plusnet Premium prices
27-11-2009 4:45 PM
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Re: Plusnet Premium prices
30-11-2009 6:51 PM
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