Plusnet Checking on Packages?
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Plusnet Checking on Packages?
15-07-2015 1:30 PM
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Re: Plusnet Checking on Packages?
15-07-2015 1:38 PM
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Re: Plusnet Checking on Packages?
15-07-2015 1:45 PM
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This sounds about right, we do occasionally call customers to discuss different packages. The reason they'd ask you for your details would be for in terms of data protection, and to ensure that they're definitely talking to you.
I note that you're opted in for telephone comms from us. Is this still ok? For anyone else reading this, it can be changed here.
Matty
Re: Plusnet Checking on Packages?
15-07-2015 2:46 PM
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Re: Plusnet Checking on Packages?
15-07-2015 2:51 PM
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Re: Plusnet Checking on Packages?
15-07-2015 3:00 PM
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I accept that but ( and this is not just a PN problem ), as Estragon and PaulBenn say, the caller has got to be able to prove they're who they say they are. I'm certainly not going to give that sort of information to anyone who can't prove themselves to my satisfaction. I've had similar problems recently with Nationwide, they were calling to discuss my account, but when asked to verify their identity they wouldn't until I'd given my details, and so we agreed that the call could not continue.
Quote The reason they'd ask you for your details would be for in terms of data protection, and to ensure that they're definitely talking to you.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Checking on Packages?
15-07-2015 3:32 PM
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Quote from: Estragon But how do we know it is Plusnet calling us?
Matty
Re: Plusnet Checking on Packages?
15-07-2015 3:36 PM
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If I get a call asking for my address or any info potentially useful to a fraudster then the call goes no further. There must be a better way of verifying someone when you have called them and not the other way round?
Re: Plusnet Checking on Packages?
15-07-2015 3:42 PM
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The reason I ask is because the outbound structure for data protection is the same as the inbound one.
Re: Plusnet Checking on Packages?
15-07-2015 4:19 PM
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Re: Plusnet Checking on Packages?
15-07-2015 6:10 PM
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Re: Plusnet Checking on Packages?
15-07-2015 7:34 PM
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Re: Plusnet Checking on Packages?
15-07-2015 7:38 PM
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Re: Plusnet Checking on Packages?
15-07-2015 8:01 PM
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Re: Plusnet Checking on Packages?
15-07-2015 8:38 PM
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