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Plusnet Assist

Javert
Grafter
Posts: 241
Registered: 06-04-2008

Plusnet Assist

Tried to download this earlier - and get the message: “This file couldn’t be downloaded”.  I have W7 - and use IE9 (email: Windows Live Mail).  I then disabled Kaspersky and tried again - with the same result.
I have looked through the FAQs for this - but cannot see anything there that might help. 
Any advice please?
8 REPLIES
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Plusnet Assist

I am running W7 64 bit with Kaspersky and going to here http://www.plus.net/assist/ and selecting Download on IE9 I get this (first pic) and selecting Save it downloads this (second pic)
Javert
Grafter
Posts: 241
Registered: 06-04-2008

Re: Plusnet Assist

Have taken a screen shot of that download page (Sorry, I don’t know how to post images on here) - mine reads:

PlusnetAssistInsta... 629KB This file couldn’t be downloaded.
pbttbcpn.bt.motive.com
There is a retry button - which I’ve clicked on - but to no avail.
I’ve gone to the link you provided and clicked to download - but the same message appears - that it cannot be downloaded!  It’s one of those little computer bugs!
Unfortunately, this is a “brick wall” and I’ve no idea how to progress beyond it.  So, I’ll admit defeat and abandon the project.  Thanks for your help.
John
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Plusnet Assist

Probably as well.
I tried it during the testing phase and I wasn't impressed.
It is really only of use to the technically challenged
Community Veteran
Posts: 26,442
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Plusnet Assist

Quote from: Javert
Tried to download this earlier - and get the message: “This file couldn’t be downloaded”.

That was lucky. If you'd succeeded in downloading it you might have been tempted to use it!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Community Veteran
Posts: 26,442
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Plusnet Assist

Quote from: Javert
Sorry, I don’t know how to post images on here

Open up the Additional Options and Attachments... below where you compose your post.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Javert
Grafter
Posts: 241
Registered: 06-04-2008

Re: Plusnet Assist

Quote from: jelv

That was lucky. If you'd succeeded in downloading it you might have been tempted to use it!

Very true!  Grin
Community Gaffer
Community Gaffer
Posts: 12,958
Thanks: 750
Fixes: 69
Registered: 04-04-2007

Re: Plusnet Assist

Quote from: Javert
Any advice please?

I'd warrant a guess that something is blocking Active X. You can check these settings under Internet Options > Security Tab > Custom Level.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Javert
Grafter
Posts: 241
Registered: 06-04-2008

Re: Plusnet Assist

Thanks for reply - I took a look at the area you suggested but - I'm really out of my depth on such things.  I'm going to give PlusNet Assist as I don't think it's something that I'd actually need.