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Plusnet Assist update

richardhowitt1
Newbie
Posts: 1
Registered: ‎17-07-2012

Plusnet Assist update

I am trying to carry out the update to Plusnet Assist which keeps appearing every time I start Windows 7.  It does seem to install, taking up about 5 minutes, then it just shuts down without any message (I assumed it would at least tell me it had updated successfully?).  then next time I boot up my computer the bl..dy thing asks me again if I want to update.
Anyone else got the same problem?  How do I fix please? 
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Plusnet Assist update

From memory I think the answer was to uninstall it and then install the new version
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Plusnet Assist update

There may be some answers (or more questions?) hidden in these:
http://community.plus.net/forum/index.php/topic,105957.0.html
http://community.plus.net/forum/index.php/topic,105817.0.html
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Plusnet Assist update

We've narrowed the issue down to the update causing an issue with (<a href="http://en.wikipedia.org/wiki/User_Account_Control">UAC</a>) User Account Control. This affects users using Windows Vista and Windows 7.
When updating, please ensure that this is done in 'Administrator' mode. If for some reason you don't have the user permissions to complete the update, it simply wont complete.
Removing and installing the program itself will resolve the problem, as well as updating in 'Administrator'mode.
Chris Pettitt
Cloud Environments Engineer