PlusTalk problems?
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PlusTalk problems?
07-09-2007 9:11 AM
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Re: PlusTalk problems?
07-09-2007 4:12 PM
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I wish this would get sorted.
Do Homephone users suffer the same way?
Regards
Re: PlusTalk problems?
08-09-2007 9:42 AM
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Re: PlusTalk problems?
08-09-2007 9:48 AM
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Chilly
Re: PlusTalk problems?
08-09-2007 5:07 PM
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The fact is for over 12-months I raised a ticket every time the Broadband 'phone connection failed and that was most weeks.
I eventually realised that raising a ticket contributed nothing to putting the matter right, nor even to encourage the setting up of a monitoring system to identify connection problems as they occured.
I would like the 'phone service to be reliable and will add my voice to others who think likewise. But raise a ticket? Been there, done that....many, many times!
Regards
Re: PlusTalk problems?
08-09-2007 5:24 PM
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Re: PlusTalk problems?
09-09-2007 12:31 AM
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I was looking for an explanation of why it was working but now needs a major upgrade to restore the service.
Quote from: chillypenguin Have you raised tickets?
Chilly
Re: PlusTalk problems?
09-09-2007 1:32 AM
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In the meantime, make sure you have a ticket open describing the issues as then a problem case will be opened. (It probably already is, but there will be duplicate checking)
Ex-Broadband Service Manager
Re: PlusTalk problems?
10-09-2007 9:06 PM
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Thanks Kelly.
Regards
Re: PlusTalk problems?
12-09-2007 1:07 PM
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Quote from: Kelly I don't know. I'll try and find out when I'm in on Monday.
In the meantime, make sure you have a ticket open describing the issues as then a problem case will be opened. (It probably already is, but there will be duplicate checking)
Re: PlusTalk problems?
13-09-2007 8:45 PM
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Thinking of going back to sipgate
puddy
Re: PlusTalk problems?
13-09-2007 9:12 PM
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I've replied to your post in the other thread.
Re: PlusTalk problems?
17-09-2007 1:17 PM
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Quote I was looking for an explanation of why it was working but now needs a major upgrade to restore the service.
Hi there,
You'll find some detail regarding the open problem here.
The investigations we have conducted suggest that the root cause of this problem is the inherent delays introduced by us running a radius server on each sip server. This generates SQL queries that take a *very* long time to execute.
The reason things are set up like this is to translate the plustalk@username.visp username into a customers SIP ID (Allowing you to use either method to register the service). This needs to run on all 4 SIP servers. The delays are introduced because each of the 4 servers needs to authenticate the user rather than simply being able to accept that another sip server has authenticated (ie. there are 4 database queries as opposed to one).
This database queries tie up resource that is used for other things like keep-alive queries, call termination queries and call acceptance queries.
At this time we believe that the problem is occurring simply because we have reached the limit of how many subscribers the system can cope with.
Almost all of the problems we have witnessed over recent months have been due to the same thing. It has now come to the point where we feel we need a longer term fix as opposed to continuing to apply 'bandages' and workarounds when these issues arise.
This work is scheduled to begin this week and will stabilise the current implementation of the platform. We are also discussing longer term alternatives - I'll announce further details about this nearer the time as it's still dependent on a number of criteria being met.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PlusTalk problems?
18-09-2007 12:52 AM
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