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PlusNet Netflix traffic erratic disconnects..

Cathotel
Grafter
Posts: 129
Registered: 05-10-2007

PlusNet Netflix traffic erratic disconnects..

I wonder if anyone else has noticed a 'Netflix can't connect' issue lately?
All other streaming works fine e.g. iPlayer etc on various devices, but occasionally NetFlix shows disconnected and won't connect.
Did some research and there is an opinion out there that this is due to ISP's blocking/interfering with the NetFix traffic?  I can't believe PN would do this knowingly, but I have changed my DNS settings to the Google Open 8.8.8.8 on the devices e.g Panasonic TV and haven't noticed the issue.
I'm using PN DNS servers 212.159.6.10 and 212.159.6.9.
Any thoughts?
Pete
7 REPLIES
toggie101
Rising Star
Posts: 73
Thanks: 4
Fixes: 1
Registered: 02-04-2008

Re: PlusNet Netflix traffic erratic disconnects..

FWIW I've been streaming from Netflix all afternoon (also last night), still currently streaming - no problems.
Cheers,
Tony
Community Gaffer
Community Gaffer
Posts: 5,117
Thanks: 444
Fixes: 5
Registered: 04-04-2007

Re: PlusNet Netflix traffic erratic disconnects..

Cathotel:  Can you swap back to our DNS servers and see if you still have the same problem?  If we do have that issue, I'd like to track it down and get it fixed?
Kelly Dorset
Broadband Service Manager
chuckster
Grafter
Posts: 111
Registered: 21-11-2007

Re: PlusNet Netflix traffic erratic disconnects..

Sorry for resurrecting an old thread but this is what I appear to be seeing.
Have always used PN's DNS servers as shown (212.159.6.10 and 212.159.6.9) on the router.  I regularly get Netflix connection issues while watching programmes via the Apple TV (at least once a day).  Two weeks ago I switched to OpenDNS DNS servers (208.67.222.222 and 208.67.220.220) and the issue didn't occur.  Last night I switched back to PN's DNS servers and half an hour in (of an hour long prog) I got the Netflix has encountered a problem message.  I know it's not a very scientific test but there's certainly something going on.  Have switched back to OpenDNS and I'm willing to bet I don't get any further disconnections.
Kelly, do you know if anything ever came of this at the time?
Community Gaffer
Community Gaffer
Posts: 5,117
Thanks: 444
Fixes: 5
Registered: 04-04-2007

Re: PlusNet Netflix traffic erratic disconnects..

Cathotel never came back to say if it continued happening.
Kelly Dorset
Broadband Service Manager
chuckster
Grafter
Posts: 111
Registered: 21-11-2007

Re: PlusNet Netflix traffic erratic disconnects..

It's continuing to happen with me if that's any help?  Wink
Community Gaffer
Community Gaffer
Posts: 5,117
Thanks: 444
Fixes: 5
Registered: 04-04-2007

Re: PlusNet Netflix traffic erratic disconnects..

Able to catch a wireshark of it happening?
Kelly Dorset
Broadband Service Manager
chuckster
Grafter
Posts: 111
Registered: 21-11-2007

Re: PlusNet Netflix traffic erratic disconnects..

It's through the Apple TV so would have to dig out a hub.. I'll try and dig my old one out over the weekend.
This all may be a mute point though as it happened last night, while set to use OpenDNS.  So it isn't peculiar to PN's DNS servers at all.. just an irritation.