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Plus net spam filters

Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Plus net spam filters

I have been getting a email from a company everyday and every day I use webmail and tell it its spam. Two weeks after telling it everyday and it still doesnt mark it as spam it still comes through.
How long doe sit take the filters to kick in. The message is the same every time it just adds the day so I get a message trader alert monday the next one is the same trader alert Tuesday and so on.
6 REPLIES
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Re: Plus net spam filters

I have noticed exactly the same problem with the spam i get, it seems that sometimes its just not working at all
and gets it all ar** about face
Some legitimate emails i mark as not spam come through to my inbox unmarked but then a week or so later
there they are again in the spam folder marked -SPAM- so i go through the process again
Then the real spam like yourself i mark as -SPAM- seems to get overlooked ignored etc and i now feel that
the filters are not training at all
Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Re: Plus net spam filters

It sbeen about 4 weeks now and every day I tell the system via webmail that the trader alert email is spam but it doesnt take any notice. It must be a women.
Is there a way to force it?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Plus net spam filters

There is no set timescale for these to be blocked as spam, if it is an email that has an opt-out link you should use that rather than reporting as spam. You can also blacklist the address of the email if it's coming from the same place each time.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,437
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Plus net spam filters

Quote from: samuria
I have been getting a email from a company everyday and every day I use webmail and tell it its spam. Two weeks after telling it everyday and it still doesnt mark it as spam it still comes through.

Is it a spam or is it an email that other Plusnet users may be wanting to receive?
jelv (a.k.a Spoon Whittler)
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Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Re: Plus net spam filters

Its spam from hong kong tell me about new products the company has and its the same very day. It shouldn't make a difference it should be spam to me.
Every spam may be useful to some people like viagra but as I dont need it then to me its spam
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Plus net spam filters

is that why my e-mails from ALDI uk - a good reputable company are all now being marked as spam?  cant you just unsubscribe? or was it a company you had not dealt with? Undecided