cancel
Showing results for 
Search instead for 
Did you mean: 

Platform Update for Windows (KB2670838)

Moderator
Moderator
Posts: 16,793
Thanks: 1,922
Fixes: 132
Registered: 06-04-2007

Platform Update for Windows (KB2670838)

Has anyone else had any issues with FF 19 or IE 9 after installing KB2670838?
Both FF and IE would fail to run. FF kept giving a window saying it had crashed and would need to be restarted. Did get it to start in safe mode but not exactly what I want.
IE just had a blank window and an error message that it had crashed. No issue with Chrome.
I uninstalled KB2670838 and all is well again.
Windows 7 Professional 64 bit on PC (haven't attempted the update on the laptop).
There is some info on FF here and more info here and here

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

7 REPLIES
Moderator
Moderator
Posts: 16,793
Thanks: 1,922
Fixes: 132
Registered: 06-04-2007

Re: Platform Update for Windows (KB2670838)

Decided to try the same update on my (non-critical) laptop (W7 Home 64).
No problems detected so far!

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rongtw
Seasoned Hero
Posts: 6,452
Thanks: 1,208
Fixes: 11
Registered: 01-12-2010

Re: Platform Update for Windows (KB2670838)

i updated 2 days ago with no problems ?  win 7 64,, FF19
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Platform Update for Windows (KB2670838)

Interesting, it's showing as an optional update which I would normally install sooner or later; I'll install it in a "controlled " way, i.e. forewarned and forearmed!
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Platform Update for Windows (KB2670838)

Lots of people have reported this problem elsewere on the net and it seems to effect firefox only but could also effect chromo and IE.
I refused to install the patch as i don't use IE.
Community Veteran
Posts: 4,938
Thanks: 357
Fixes: 16
Registered: 10-06-2010

Re: Platform Update for Windows (KB2670838)

With Windows, there are usually enough different systems and users so that some people somewhere always manage to have problems with pretty much any piece of software or update.
Probably something graphics drivers related since much of the platform update is DirectX related and some of the workarounds mentioned disabling hardware acceleration in the browser settings.
Cliff_Jordan
Grafter
Posts: 228
Registered: 01-08-2007

Re: Platform Update for Windows (KB2670838)

My own personal experience since the update, using Chrome with Adblock extension and clearing the internet cache overnight, was not good. Pages with a significant amount of graphics content were taking a long time to load initially and the tiny cooling fan on my laptop went into overdrive.
Just uninstalled and things now seem back to normal. So beware!
kmilburn
Grafter
Posts: 902
Thanks: 2
Registered: 30-07-2007

Re: Platform Update for Windows (KB2670838)

I've noticed some odd artifacts in text rendering in Firefox,  and after checking some bug reports it seems this patch is a significant factor...
Beyond that,  I've had no problems.