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Page Load Error - network link interrupted while negotiaiting a connection.

blogroger
Newbie
Posts: 8
Registered: 23-02-2008

Page Load Error - network link interrupted while negotiaiting a connection.

Hi all
I have a problem in accessing certain sites in either IE or Firefox. I get "The network link was interrupted while negotiating a connection. Please try again" in FF.  This affects all the computers at home - ie on the same router, yet at work - also using Plus as ISP the pages load OK. This has happened for months now.
I can ping the sites OK and tracert seems to get through OK. I have tried stopping AVG/ Win firewall / Plus firewall / router NAT / clearing cache (at separate times - not all together!) but cannot get the affected sites to work consistently. Both the sites giving problems are hosted by the same ISP (streamline.net).
Does anyone have any suggestions?
Thanks
5 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Page Load Error - network link interrupted while negotiaiting a connection.

Hiya - Could you possibly run a traceroute to one of the affected sites and let us see what it looks like?
blogroger
Newbie
Posts: 8
Registered: 23-02-2008

Re: Page Load Error - network link interrupted while negotiaiting a connection.

Hi James
Here it is:
Tracing route to www.wharfedalescouts.org.uk [213.171.218.193] over a maximum of 30 hops:
  1    1 ms    1 ms    1 ms  voyager.mshome [192.168.1.1]
  2    40 ms    38 ms    71 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    47 ms    49 ms    40 ms  gi2-2-303.ptn-gw01.plus.net [84.92.3.9]
  4    42 ms    46 ms    41 ms  vl31.ptn-gw02.plus.net [195.166.129.2]
  5    42 ms    42 ms    39 ms  te2-2.pte-gw2.plus.net [212.159.1.106]
  6    49 ms    40 ms    45 ms  linx.bb-c.the.lon.gb.oneandone.net [195.66.224.98]
  7    45 ms    47 ms    51 ms  88.208.255.61
  8    59 ms    43 ms    44 ms  pc2.prt0.fhdis.fasthosts.net.uk [88.208.255.1]
  9    54 ms    45 ms    51 ms  213.171.217.3
10    48 ms    57 ms    54 ms  www.wharfedalescouts.org.uk [213.171.218.193]
Trace complete.
The other one:
Tracing route to www.wysactivity.net [213.171.218.147] over a maximum of 30 hops:
  1    2 ms    1 ms    1 ms  voyager.mshome [192.168.1.1]
  2    41 ms    46 ms    41 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    43 ms    55 ms    38 ms  gi2-2-303.ptn-gw01.plus.net [84.92.3.9]
  4    40 ms    39 ms    38 ms  ae0-101.ptn-gw02.plus.net [212.159.1.110]
  5    43 ms    41 ms    39 ms  te2-2.pte-gw2.plus.net [212.159.1.106]
  6    40 ms    41 ms    39 ms  linx.bb-c.the.lon.gb.oneandone.net [195.66.224.98]
  7    44 ms    42 ms    42 ms  88.208.255.61
  8    54 ms    63 ms    48 ms  pc2.prt0.fhdis.fasthosts.net.uk [88.208.255.1]
  9    43 ms    43 ms    45 ms  213.171.217.3
10    44 ms    43 ms    51 ms  www.wysactivity.net [213.171.218.147]
Trace complete.
I hope that helps a bit!

James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Page Load Error - network link interrupted while negotiaiting a connection.

Sadly not!
Both traceroutes looks absolutely fine!
blogroger
Newbie
Posts: 8
Registered: 23-02-2008

Re: Page Load Error - network link interrupted while negotiaiting a connection.

Are there any other things I could check? The router is a BT Voyager 2100. It feels like a firewall issue somewhere along the line, but as you see the tracer looks good.
In hope...
Roger
blogroger
Newbie
Posts: 8
Registered: 23-02-2008

Re: Page Load Error - network link interrupted while negotiaiting a connection.

Hi
In case this helps anyone else, I have now solved the problem with help from PlusNet.
I raised a ticket and the suggestion came back that it could be a problem with the MTU setting on the router. They referred me to: http://www.kitz.co.uk/adsl/MTU.htm where there is a clear discussion of what the problem might be.
I changed the MTU setting of the router to 1500 and all is now well.
Thanks PlusNet!
Roger