PC restart disconnecting internet.
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PC restart disconnecting internet.
09-01-2013 12:23 PM
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It's easily remedied, just an annoyance.
Screencap: http://i.imgur.com/ajFk2.png
I change adaptor settings - disable - enable, as instructed by support. who have no idea why it happens and referred me here.
It's no big deal. I just wondered if there was a way to stop it.
OS Windows 7 Ultimate
AV/Firewall MSE
Not too technical, please.
Re: PC restart disconnecting internet.
09-01-2013 2:27 PM
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Re: PC restart disconnecting internet.
09-01-2013 3:32 PM
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Perhaps it's using 2 different systems that confuses or resets the computer ?
Re: PC restart disconnecting internet.
09-01-2013 3:42 PM
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How you fix it permanently if that's the case I don't know, I'm a Linux man myself.
Also googling seems to throw up some issues like this due to the Bonjour service but I'm not sure how that could correspond with a change of ISP.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PC restart disconnecting internet.
09-01-2013 4:30 PM
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Quote from: ReedRichards Start or restart or wake up the PC? Did you change router and/or wireless adaptor when you moved to Plusnet?
restart, usually after installing Widows updates, but that's the most often reason for restarting. Possibly start as well, but I haven't done that for a while.
I did change router. I don't have wireless enabled. The address is 192.168.1.xxx. I get the Technicolour sign on screen when it starts up but I just change the adaptor settings.
MisterW, what is the Bonjour service?
Edit: I Googled. I don't have iTunes and it's not listed in my programs so I don't think I have Bonjour.
Re: PC restart disconnecting internet.
09-01-2013 4:51 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PC restart disconnecting internet.
09-01-2013 5:00 PM
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Where do I find that Internet Protocol screen?
I don't use IE, my browser is Pale Moon (basically Firefox)
Re: PC restart disconnecting internet.
09-01-2013 5:11 PM
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By carrying out the following, you'll bypass this and therefore rule out the possibility that the problem is related to DHCP assignment.
- Start > Control Panel > Network & Sharing Center > Change Adapter Settings.
- You then need to right-click your network adapter and left-click 'Properties' in the context menu.
- Highlight 'Internet Protocol Version 4' and click 'Properties'.
- Make the changes suggested above (assuming the address of your router is 192.168.1.254?) and then click 'OK' twice.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PC restart disconnecting internet.
09-01-2013 5:27 PM
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I have to go and do some gourmet piercing film several times just now but will try that later. Microsoft updates will install tonight so I'll see how it goes.
Re: PC restart disconnecting internet.
09-01-2013 9:46 PM
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go to network & sharing centre
manage wireless networks
highlight your wireless network
remove it from list
close box to go back to network & sharing centre
click connect to network (list of wireless conections should come up)
click to connect to your wireless connection
enter password or key
on the next box should be save this network and start connection automatically
make sure both are ticked and then close
check you have a connection and can browse the net
reboot and see if it automatically reconnects ok
Re: PC restart disconnecting internet.
09-01-2013 11:16 PM
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