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Outlook 2003 migrating to Thunderbird (maybe)

the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

Outlook 2003 migrating to Thunderbird (maybe)

I'm having a few problems with Outlook2003 at the moment.
When I move mail from my inbox to a folder it sometimes crashes. Sometimes mail stays as unread despite the fact I've opened and read it. Ive restarted the machine and done a repair (HELP/Detect & Repair)
Has anyone had a similar problem and found a solution.
10 REPLIES
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: Outlook 2003

What mail server are you connected to and using what method? (i..e exchange/other/unknown pop3/imap/exchange)
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

Re: Outlook 2003

5 accounts all pop3 and All been fine for the last few years. The problem started on Friday,
T
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: Outlook 2003

Obvious Q is you haven't installed any updates just before this have you?
You could try a system rollback but others maybe have a better idea than me, been years since I used OL
win7xp
Grafter
Posts: 124
Registered: ‎14-03-2010

Re: Outlook 2003

Sounds like database error.
You are nearing your storage limit by any chance ?
If memory serves there is a limit on .pst file size.
Community Veteran
Posts: 6,735
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Registered: ‎02-02-2008

Re: Outlook 2003

I've been running Outlook 2003 for a long time on several systems and had no issues like that; it's generally very reliable.
I would run scanpst.exe after a chkdsk and thorough defrag.
(You should find it somewhere like C:\Program Files\Common Files\System\MSMAPI\1033\SCANPST.EXE )
Then I'd run thorough hardware diagnostics on the PC - could be a memory, disk or other hardware error.
Finally remove & reinstall Outlook, after copying the pst files of course.
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

Re: Outlook 2003

Thanks to you both
I did get an update to Adobe Air ( Iplayer) this morning but the issue started before then.The mail file is 1.2GB and the limit is 2GB so still some head room. I did think that the database must have got in uddle and was looking to see if you can re-index it some how but can't find any way of doing that.
Might try a reinstall; Then thunderbird beckons though I have to be honest I'm not a fan.
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

Re: Outlook 2003

HPsauce - What a hero!
I never knew of such a thing as the SCANPST.EXE and didnt find reference on google.
Ran it - Errors found - Now Repaired
Log file attached but it makes no sense to me. Anything to worry about in here?

**Beginning NDB recovery
  **Attempting to open database
  **Attempting to validate header
  **Attempting to validate AMap
  **Attempting to validate BBT
  **Attempting to validate NBT
  **Attempting to validate BBT refcounts
    ??BBT entry (5D61C) has different refcount in RBT (3 vs 2)
    ??BBT entry (5D62Cool has different refcount in RBT (3 vs 2)
    ??BBT entry (5D630) has different refcount in RBT (3 vs 2)
    ??BBT entry (5D63Cool has different refcount in RBT (3 vs 2)
    ??Couldn't find BBT entry in the RBT (291DB0)
    ??Couldn't find BBT entry in the RBT (80F9C0)
    ??Couldn't find BBT entry in the RBT (80F9C6)
    ??BBT entry (80FFB0) has different refcount in RBT (3 vs 2)
    ??BBT entry (80FFC0) has different refcount in RBT (3 vs 2)
    ??Couldn't find BBT entry in the RBT (80FFCCool
    ??BBT entry (80FFDCool has different refcount in RBT (3 vs 2)
    ??Couldn't find BBT entry in the RBT (80FFDE)
    ??Couldn't find BBT entry in the RBT (80FFE0)
    ??Couldn't find BBT entry in the RBT (80FFF0)
    ??Couldn't find BBT entry in the RBT (810050)
    ??Couldn't find BBT entry in the RBT (810056)
    ??Couldn't find BBT entry in the RBT (8104D4)
    ??Couldn't find BBT entry in the RBT (81A5E0)
    ??BBT entry (81A7A4) has different refcount in RBT (3 vs 2)
    ??BBT entry (81A7B4) has different refcount in RBT (3 vs 2)
    ??Couldn't find BBT entry in the RBT (81A7BC)
    ??Couldn't find BBT entry in the RBT (81A7CC)
    ??Couldn't find BBT entry in the RBT (81A7D6)
    ??Couldn't find BBT entry in the RBT (81A7DC)
  **Attempting to validate header NID high-water marks
**Beginning PST/OST recovery
  **Attempting to recover all top-level objects
      !!Folder invalid high-water-mark (nidi=524C, nidiHigh=575C)
      !!Search folder invalid high-water-mark (nidi=4F33, nidiHigh=574B)
  **Attempting to walk all folders
      !!Hierarchy Table for 122, row doesn't match sub-object:
        irow = 0, RowID = 2223
      !!Contents Table for 4CA22, row doesn't match sub-object:
        irow = 3, RowID = 274484
      !!Contents Table for 4CA22, row doesn't match sub-object:
        irow = 2, RowID = 2744A4
      !!Contents Table for 4CA22, row doesn't match sub-object:
        irow = 1, RowID = 2744C4
  **Attempting to locate any orphaned folders/messages
  **Attempting to check top-level objects for consistency
      ??Deleting SDO
  **Updating folder hierarchy
**Attempting to fix original file
  **Attempting to copy back BBT
  **Attempting to copy back NBT
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Outlook 2003

Quote from: the
HPsauce - What a hero!  

Not really, but I try to help.  Wink
If it fixed your problem and you're feeling generous I support this charity: http://www.justgiving.com/mga
(no need to comment either way if you do or don't donate)
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

Re: Outlook 2003

I thought I'd post an update as I did the repair suggested here. The fact that an error was found made me think all was well but the issue started up again within 36 hours. There seem to be a couple of symptoms
Emails from a particular recipient don’t like being dragged to specific folders as it results in a crash.
The first send and receive of the day will usually result in a crash half way through.
The reason for posting was that I thought I might give Thunderbird a go. I have to be honest I did have a try with thunderbird 2 but didn’t like it. I really didn’t persevere  though and this seems like an opportunity to revisit. I thought I’d do the outlook reinstall over the weekend so if anyone is kind enough to give a view on thunderbird 3.1 both  fans  detractors and specially people who have migrated from Outlook that would be really helpful
Thanks
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

Re: Outlook 2003 migrating to Thunderbird (maybe)

Just in case anybody somewhere might have picked up on this thread and has an identical problem
The cure for me  - on the basis of a whole week of trouble free use - is to disable the Adaware EMaiil add-in.
All works a treat now.