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Order stuck on "Activating your line"

srb
Dabbler
Posts: 12
Fixes: 1
Registered: ‎29-07-2015

Order stuck on "Activating your line"

In the Order Tracker it says it is "Activating my line" which " typically take a week to complete."
However, it's been stuck like this for about 9 days I think.
I received an email on 04/07 saying my phone and broadband are expected to be activated on 20/07/2015.
How long do these things usually take?
3 REPLIES 3
srb
Dabbler
Posts: 12
Fixes: 1
Registered: ‎29-07-2015

Re: Order stuck on "Activating your line"

I forgot to mention that although my phone is now activated, I still haven't even received my router and in fact it even says "Hardware dispatch pending
The order has not yet been placed"...
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Order stuck on "Activating your line"

Hi there,
Sorry for any confusion with the orders, I've just checked and the broadband order has completed now too. Unfortunately the router hadn't yet been dispatched, so that's now been ordered and should be with you in the next few days.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
srb
Dabbler
Posts: 12
Fixes: 1
Registered: ‎29-07-2015

Re: Order stuck on "Activating your line"

Thank you, very happy that it was sorted this easily.