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Openreach no-shows

tazmaniandevil
Grafter
Posts: 85
Thanks: 3
Registered: ‎07-02-2014

Openreach no-shows

Just a general query, not a complaint about BTO. I saw in this locked thread that customers should allow 2 hours following a no-show by BTO engineers. So a PM slot should not be reported before 8PM so this can be taken up by BTO.
I was informed by my current ISP that BTO shut up shop & go home at 5PM so things cannot be chased up before 9AM the following day.
If this is the case, it might be a good idea to convey that to customers.