One for the experts

[#1]

Every now and again windows does not find my mouse Corsair M65 RGB pro .

have checked all normal things , and in power settings USB suspend is off , was told to check with a software call USBdview

and it shows a odd error but no one can help on the asus forum , so thought i would ask here on USB i get

PORT 15 Device general failure ? any ideas

[#2]

@rongtw - What other USB devices do you have as from looking at the images it would appear that another device has an issue and it is affecting the mouse with it being on the same bus.

Do you have a spare slot you can try?

[#3]

@Anonymous  all i have is mouse and Keyboard , and they plugged into top 2  USB ports for KB and mouse

thats why i cant understand this ? lower 4 all unoccupied

[#4]

Have you tried connecting these devices to different ports? What about using the 2 USB ports to the right of the BIOS reset button. Depending on how often this occurs would really determine how long you would need to leave them in their new home. Worth a try?

[#5]

@Anonymous  sorry i got wrong picture      could the port 15 be a virtual USB ?

[#6]

@rongtw - I would suspect that would be the case with the majority of them, but there's nothing to stop you using the USB 3 ones to test.

[#7]

open device manager (in windows 10 right click the windows icon then select device manager from the pop up list) scroll through the list of usb devices and find the one(s) with a yellow icon on them right click them and select uninstall device restart windows it will take slightly longer than a normal boot as windows locates and installs the drivers, everything should be back to normal 

oh may not be the case but the usb slot closest to the ps2 mouse connector is for the mouse in most asus boards and sometimes they go wonkey if you plugged the keyboard and the mouse in the wrong slots (it took 4 rma's several years ago for tech support to figure out the problem)