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Old username on portal

Bigears
Newbie
Posts: 6
Registered: 04-12-2012

Old username on portal

I can't work out what's going on. A few years ago I was a PlusNet customer but switched to Virgin. I've decided to return and now have email and am waiting for a telephone connection.
When I try to access the website, my old user name is autofilled into the dialogue box and IO can't get rid of it despite clearing cookies, running ccleaner etc. It doesn't happen when I connect by smartphone.
Anyone know how to fix this?
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Old username on portal

which browser are you using
Bigears
Newbie
Posts: 6
Registered: 04-12-2012

Re: Old username on portal

Firefox.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Old username on portal

From Firefox menu bar select Tools then Options then Security and finally Saved Passwords - is it there
Bigears
Newbie
Posts: 6
Registered: 04-12-2012

Re: Old username on portal

It was indeed there, I've now removed it. Thanks for the help.  Smiley