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Not yet received £50 cashback as part of MoneySavingExpert deal

greenreveller
Not applicable
Posts: 2
Registered: ‎16-01-2015

Not yet received £50 cashback as part of MoneySavingExpert deal

Hi,
I signed up with Plusnet via a link on the MoneySavingExpert website (see http://www.moneysavingexpert.com/phones/plusnet-voucher) which entitled me to £50 cashback. It said it would take up to 10 working days to receive the cashback but it's now much longer than that (I signed up on 28 December). Can someone at Plusnet help please? The cashback was a major factor in me signing up so I want to get this sorted asap.
Many thanks,
3 REPLIES 3
AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Not yet received £50 cashback as part of MoneySavingExpert deal

Did you receive an email after joining Plusnet about the cashback?
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Not yet received £50 cashback as part of MoneySavingExpert deal

Hi there,
Just to clarify, it's 10 days from when your account goes active, not the point of signup. We've got a bit longer to wait before we can chase this up for you yet.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
greenreveller
Not applicable
Posts: 2
Registered: ‎16-01-2015

Re: Not yet received £50 cashback as part of MoneySavingExpert deal

Andy, haven't received any emails about the cashback yet. But thanks Plusnet for clarifying. I'll keep my eyes peeled for an email in the next week.