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Non reachable website

piemmepi
Newbie
Posts: 4
Registered: 15-10-2011

Non reachable website

Hi,
I'm having troubles connecting to expertrating.com (http://75.126.14.112/)
Symptoms:
- I can't ping it
- It doesn't seem to be down (checked on multiple websites)
- Tried both name and IP address, multiple browsers
- Rebooted both router and PC
- Traceroute returns the following:
Traceroute has started…
traceroute to 75.126.14.112 (75.126.14.112), 64 hops max, 52 byte packets
1  192.168.0.1 (192.168.0.1)  52.273 ms  0.959 ms  14.248 ms
2  lo0-central3.thn-ag2.plus.net (195.166.128.231)  19.309 ms  56.615 ms  14.623 ms
3  gi1-11-231.thn-gw1.plus.net (84.92.6.208)  20.764 ms  19.955 ms  10.024 ms
4  po4.thn-gw2.plus.net (212.159.1.135)  8.531 ms  9.470 ms  23.570 ms
5  * * po4.thn-gw2.plus.net (212.159.1.135)  13.955 ms !H
6  * * *
7  * * po4.thn-gw2.plus.net (212.159.1.135)  13.322 ms !H
8  * * *
9  * po4.thn-gw2.plus.net (212.159.1.135)  18.961 ms !H *
10  * * po4.thn-gw2.plus.net (212.159.1.135)  11.358 ms !H
11  * * *
12  * * *
13  * * *
14  * po4.thn-gw2.plus.net (212.159.1.135)  11.246 ms !H *
15  po4.thn-gw2.plus.net (212.159.1.135)  11.274 ms !H * *
16  po4.thn-gw2.plus.net (212.159.1.135)  11.057 ms !H * *
17  * * *
18  * * po4.thn-gw2.plus.net (212.159.1.135)  10.796 ms !H
19  * * *
20  po4.thn-gw2.plus.net (212.159.1.135)  9.537 ms !H *  11.031 ms !H

It looks like a problem on plus net side, how is it possible to tell them about it?
Thanks!
S
6 REPLIES
VileReynard
Seasoned Pro
Posts: 10,976
Thanks: 265
Fixes: 11
Registered: 01-09-2007

Re: Non reachable website

piemmepi
Newbie
Posts: 4
Registered: 15-10-2011

Re: Non reachable website

Nice.. any suggestion on things to try on my side?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Non reachable website

This is my tracert
Tracing route to www.expertrating.com [75.126.14.112]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    45 ms    41 ms    41 ms  lo0-central2.pcl-ag01.plus.net [195.166.128.233]
  3    41 ms    41 ms    39 ms  gi1-8-121.pcl-gw01.plus.net [84.92.6.8]
  4    42 ms    40 ms    40 ms  po4.pcl-gw02.plus.net [212.159.1.129]
  5    41 ms    41 ms    42 ms  195.50.122.129
  6    40 ms    41 ms    48 ms  ae-52-52.csw2.London1.Level3.net [4.69.139.120]
  7    40 ms    42 ms    41 ms  ae-59-224.ebr2.London1.Level3.net [4.69.153.141]
  8  117 ms  111 ms  108 ms  ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
  9  107 ms  120 ms  109 ms  ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]
10  111 ms  123 ms  171 ms  ae-3-80.edge3.NewYork1.Level3.net [4.69.155.145]
11  178 ms  119 ms  120 ms  te2-5.bbr01.tl01.nyc01.networklayer.com [4.26.34.22]
12  130 ms  131 ms  131 ms  ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132]
13  151 ms  151 ms  148 ms  po3.bbr01.eq01.dal01.networklayer.com [173.192.18.136]
14  150 ms  150 ms  151 ms  ae0.dar01.sr01.dal01.networklayer.com [173.192.18.211]
15  150 ms  151 ms  151 ms  po1.fcr01.sr01.dal01.networklayer.com [66.228.118.154]
16  164 ms  161 ms  164 ms  www.expertrating.com [75.126.14.112]
Trace complete.
Why you are bouncing round Plusnet I have no idea
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Non reachable website

I seem to be able to reliably browse that IP address using Firefox on Ubuntu, but look at the following packet losses and I am not surprised that you might have trouble accessing the site  Sad
$ mtr -r -c 100 75.126.14.112
HOST: my_laptop                  Loss%  Snt  Last  Avg  Best  Wrst StDev
  1. my_adsl_gateway              0.0%  100    2.1  2.0  1.7  7.0  0.7
  2. lo0-homesurf.ptn-ag03.plus.n  0.0%  100  13.7  18.6  13.2  79.0  10.1
  3. gi2-8-805.ptn-gw01.plus.net  1.0%  100  14.0  20.8  12.5 154.1  24.8
  4. t2a1-ge2-0-0.uk-lon1.eu.bt.n 25.0%  100  13.5  13.7  12.5  19.6  1.2
  5. t2c2-ge1-0-0.uk-lon1.eu.bt.n 43.0%  100  13.4  13.6  12.5  17.0  0.7
  6. t2c1-p4-2.uk-eal.eu.bt.net  20.0%  100  22.3  20.5  13.2 150.5  25.4
  7. t2c1-p5-0-0.us-ash.eu.bt.net  0.0%  100  96.2  96.0  94.7 101.5  0.8
  8. ???                          100.0  100    0.0  0.0  0.0  0.0  0.0
  9. ae0.bbr01.tl01.atl01.network  2.0%  100  108.9 110.0 107.8 137.8  3.7
10. ae13.bbr02.eq01.dal03.networ  2.0%  100  132.1 131.5 129.6 178.5  5.1
11. ae0.dar02.sr01.dal01.network  0.0%  100  130.1 131.2 129.3 147.8  2.8
12. po2.fcr01.sr01.dal01.network  5.0%  100  142.5 142.5 141.0 154.6  2.0
13. www.expertrating.com ;       99.0%  100  132.5 132.5 132.5 132.5  0.0
VileReynard
Seasoned Pro
Posts: 10,976
Thanks: 265
Fixes: 11
Registered: 01-09-2007

Re: Non reachable website

or
Quote
jeremy@HECTOR:~$ mtr -r -c 10 75.126.14.112
HOST: HECTOR                      Loss%  Snt  Last  Avg  Best  Wrst StDev
  1. ROUTER                        0.0%    10    1.0  1.3  1.0  2.1  0.4
  2. lo0-central3.pcl-ag04.plus.n  0.0%    10  28.3  32.0  28.3  49.0  6.1
  3. gi1-11-432.pcl-gw02.plus.net  0.0%    10  28.5  29.3  27.8  35.8  2.5
  4. 195.50.122.129                0.0%    10  28.1  29.7  27.6  42.7  4.6
  5. ae-52-52.csw2.London1.Level3  0.0%    10  29.8  32.3  28.0  39.0  4.4
  6. ae-59-224.ebr2.London1.Level  0.0%    10  29.1  28.4  27.2  31.7  1.3
  7. ae-41-41.ebr1.NewYork1.Level  0.0%    10  97.0  97.2  96.2  98.2  0.6
  8. ae-81-81.csw3.NewYork1.Level  0.0%    10  98.4 102.0  96.5 111.2  5.0
  9. ae-3-80.edge3.NewYork1.Level  0.0%    10  97.5 102.9  96.1 149.9  16.6
10. te2-5.bbr01.tl01.nyc01.netwo  0.0%    10  97.8  97.5  96.5  99.6  1.0
11. ae1.bbr01.eq01.chi01.network  0.0%    10  132.2 129.9 128.6 132.2  1.1
12. po3.bbr01.eq01.dal01.network  0.0%    10  140.8 141.1 139.5 145.5  1.8
13. ae0.dar01.sr01.dal01.network  0.0%    10  151.9 152.7 151.0 156.1  1.4
14. po1.fcr01.sr01.dal01.network 10.0%    10  139.5 139.9 139.0 144.5  1.8
15. www.expertrating.com ;       10.0%    10  151.4 152.1 151.3 152.8  0.5

Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Non reachable website

Not much better this morning  Embarrassed but the site still loads OK in Firefox  Huh
$ mtr -r -c 100 75.126.14.112
HOST: my_laptop                  Loss%  Snt  Last  Avg  Best  Wrst StDev
  1. my_adsl_gateway              0.0%  100    1.8  3.4  1.7  75.2  9.0
  2. lo0-homesurf.ptn-ag03.plus.n  3.0%  100  17.5  18.7  12.9  97.7  12.0
  3. gi2-8-805.ptn-gw01.plus.net  0.0%  100  12.9  20.6  11.9 209.6  31.5
  4. t2a1-ge2-0-0.uk-lon1.eu.bt.n 21.0%  100  13.5  17.0  12.1 110.4  15.9
  5. t2c2-ge1-0-0.uk-lon1.eu.bt.n 50.0%  100  12.9  13.8  12.2  35.0  3.4
  6. t2c1-p4-2.uk-eal.eu.bt.net    2.0%  100  13.2  20.0  12.5 109.1  18.7
  7. t2c1-p5-0-0.us-ash.eu.bt.net  0.0%  100  95.3  98.2  94.4 181.7  12.9
  8. ???                          100.0  100    0.0  0.0  0.0  0.0  0.0
  9. ae0.bbr01.tl01.atl01.network 10.0%  100  108.8 113.0 107.2 255.8  20.0
10. ae13.bbr02.eq01.dal03.networ  5.0%  100  129.6 132.5 128.9 222.1  11.8
11. ae0.dar02.sr01.dal01.network  0.0%  100  130.0 132.1 128.9 185.8  9.8
12. po2.fcr01.sr01.dal01.network 10.0%  100  141.7 143.4 140.6 228.4  11.4
13. www.expertrating.com ;       97.0%  100  151.7 138.7 131.5 151.7  11.3