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Non reachable website
15-10-2011 6:53 PM
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Hi,
I'm having troubles connecting to expertrating.com (http://75.126.14.112/)
Symptoms:
- I can't ping it
- It doesn't seem to be down (checked on multiple websites)
- Tried both name and IP address, multiple browsers
- Rebooted both router and PC
- Traceroute returns the following:
It looks like a problem on plus net side, how is it possible to tell them about it?
Thanks!
S
I'm having troubles connecting to expertrating.com (http://75.126.14.112/)
Symptoms:
- I can't ping it
- It doesn't seem to be down (checked on multiple websites)
- Tried both name and IP address, multiple browsers
- Rebooted both router and PC
- Traceroute returns the following:
Traceroute has started…
traceroute to 75.126.14.112 (75.126.14.112), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 52.273 ms 0.959 ms 14.248 ms
2 lo0-central3.thn-ag2.plus.net (195.166.128.231) 19.309 ms 56.615 ms 14.623 ms
3 gi1-11-231.thn-gw1.plus.net (84.92.6.208) 20.764 ms 19.955 ms 10.024 ms
4 po4.thn-gw2.plus.net (212.159.1.135) 8.531 ms 9.470 ms 23.570 ms
5 * * po4.thn-gw2.plus.net (212.159.1.135) 13.955 ms !H
6 * * *
7 * * po4.thn-gw2.plus.net (212.159.1.135) 13.322 ms !H
8 * * *
9 * po4.thn-gw2.plus.net (212.159.1.135) 18.961 ms !H *
10 * * po4.thn-gw2.plus.net (212.159.1.135) 11.358 ms !H
11 * * *
12 * * *
13 * * *
14 * po4.thn-gw2.plus.net (212.159.1.135) 11.246 ms !H *
15 po4.thn-gw2.plus.net (212.159.1.135) 11.274 ms !H * *
16 po4.thn-gw2.plus.net (212.159.1.135) 11.057 ms !H * *
17 * * *
18 * * po4.thn-gw2.plus.net (212.159.1.135) 10.796 ms !H
19 * * *
20 po4.thn-gw2.plus.net (212.159.1.135) 9.537 ms !H * 11.031 ms !H
It looks like a problem on plus net side, how is it possible to tell them about it?
Thanks!
S
6 REPLIES 6
Re: Non reachable website
15-10-2011 7:00 PM
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It's up and working...
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Non reachable website
15-10-2011 7:01 PM
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Nice.. any suggestion on things to try on my side?
Re: Non reachable website
15-10-2011 7:10 PM
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This is my tracert
Tracing route to www.expertrating.com [75.126.14.112]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 45 ms 41 ms 41 ms lo0-central2.pcl-ag01.plus.net [195.166.128.233]
3 41 ms 41 ms 39 ms gi1-8-121.pcl-gw01.plus.net [84.92.6.8]
4 42 ms 40 ms 40 ms po4.pcl-gw02.plus.net [212.159.1.129]
5 41 ms 41 ms 42 ms 195.50.122.129
6 40 ms 41 ms 48 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
7 40 ms 42 ms 41 ms ae-59-224.ebr2.London1.Level3.net [4.69.153.141]
8 117 ms 111 ms 108 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
9 107 ms 120 ms 109 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]
10 111 ms 123 ms 171 ms ae-3-80.edge3.NewYork1.Level3.net [4.69.155.145]
11 178 ms 119 ms 120 ms te2-5.bbr01.tl01.nyc01.networklayer.com [4.26.34.22]
12 130 ms 131 ms 131 ms ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132]
13 151 ms 151 ms 148 ms po3.bbr01.eq01.dal01.networklayer.com [173.192.18.136]
14 150 ms 150 ms 151 ms ae0.dar01.sr01.dal01.networklayer.com [173.192.18.211]
15 150 ms 151 ms 151 ms po1.fcr01.sr01.dal01.networklayer.com [66.228.118.154]
16 164 ms 161 ms 164 ms www.expertrating.com [75.126.14.112]
Trace complete.
Why you are bouncing round Plusnet I have no idea
Tracing route to www.expertrating.com [75.126.14.112]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 45 ms 41 ms 41 ms lo0-central2.pcl-ag01.plus.net [195.166.128.233]
3 41 ms 41 ms 39 ms gi1-8-121.pcl-gw01.plus.net [84.92.6.8]
4 42 ms 40 ms 40 ms po4.pcl-gw02.plus.net [212.159.1.129]
5 41 ms 41 ms 42 ms 195.50.122.129
6 40 ms 41 ms 48 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
7 40 ms 42 ms 41 ms ae-59-224.ebr2.London1.Level3.net [4.69.153.141]
8 117 ms 111 ms 108 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
9 107 ms 120 ms 109 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]
10 111 ms 123 ms 171 ms ae-3-80.edge3.NewYork1.Level3.net [4.69.155.145]
11 178 ms 119 ms 120 ms te2-5.bbr01.tl01.nyc01.networklayer.com [4.26.34.22]
12 130 ms 131 ms 131 ms ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132]
13 151 ms 151 ms 148 ms po3.bbr01.eq01.dal01.networklayer.com [173.192.18.136]
14 150 ms 150 ms 151 ms ae0.dar01.sr01.dal01.networklayer.com [173.192.18.211]
15 150 ms 151 ms 151 ms po1.fcr01.sr01.dal01.networklayer.com [66.228.118.154]
16 164 ms 161 ms 164 ms www.expertrating.com [75.126.14.112]
Trace complete.
Why you are bouncing round Plusnet I have no idea
Not applicable
Re: Non reachable website
15-10-2011 10:11 PM
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I seem to be able to reliably browse that IP address using Firefox on Ubuntu, but look at the following packet losses and I am not surprised that you might have trouble accessing the site
$ mtr -r -c 100 75.126.14.112
HOST: my_laptop Loss% Snt Last Avg Best Wrst StDev
1. my_adsl_gateway 0.0% 100 2.1 2.0 1.7 7.0 0.7
2. lo0-homesurf.ptn-ag03.plus.n 0.0% 100 13.7 18.6 13.2 79.0 10.1
3. gi2-8-805.ptn-gw01.plus.net 1.0% 100 14.0 20.8 12.5 154.1 24.8
4. t2a1-ge2-0-0.uk-lon1.eu.bt.n 25.0% 100 13.5 13.7 12.5 19.6 1.2
5. t2c2-ge1-0-0.uk-lon1.eu.bt.n 43.0% 100 13.4 13.6 12.5 17.0 0.7
6. t2c1-p4-2.uk-eal.eu.bt.net 20.0% 100 22.3 20.5 13.2 150.5 25.4
7. t2c1-p5-0-0.us-ash.eu.bt.net 0.0% 100 96.2 96.0 94.7 101.5 0.8
8. ??? 100.0 100 0.0 0.0 0.0 0.0 0.0
9. ae0.bbr01.tl01.atl01.network 2.0% 100 108.9 110.0 107.8 137.8 3.7
10. ae13.bbr02.eq01.dal03.networ 2.0% 100 132.1 131.5 129.6 178.5 5.1
11. ae0.dar02.sr01.dal01.network 0.0% 100 130.1 131.2 129.3 147.8 2.8
12. po2.fcr01.sr01.dal01.network 5.0% 100 142.5 142.5 141.0 154.6 2.0
13. www.expertrating.com ; 99.0% 100 132.5 132.5 132.5 132.5 0.0
Re: Non reachable website
16-10-2011 12:10 AM
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or
Quote jeremy@HECTOR:~$ mtr -r -c 10 75.126.14.112
HOST: HECTOR Loss% Snt Last Avg Best Wrst StDev
1. ROUTER 0.0% 10 1.0 1.3 1.0 2.1 0.4
2. lo0-central3.pcl-ag04.plus.n 0.0% 10 28.3 32.0 28.3 49.0 6.1
3. gi1-11-432.pcl-gw02.plus.net 0.0% 10 28.5 29.3 27.8 35.8 2.5
4. 195.50.122.129 0.0% 10 28.1 29.7 27.6 42.7 4.6
5. ae-52-52.csw2.London1.Level3 0.0% 10 29.8 32.3 28.0 39.0 4.4
6. ae-59-224.ebr2.London1.Level 0.0% 10 29.1 28.4 27.2 31.7 1.3
7. ae-41-41.ebr1.NewYork1.Level 0.0% 10 97.0 97.2 96.2 98.2 0.6
8. ae-81-81.csw3.NewYork1.Level 0.0% 10 98.4 102.0 96.5 111.2 5.0
9. ae-3-80.edge3.NewYork1.Level 0.0% 10 97.5 102.9 96.1 149.9 16.6
10. te2-5.bbr01.tl01.nyc01.netwo 0.0% 10 97.8 97.5 96.5 99.6 1.0
11. ae1.bbr01.eq01.chi01.network 0.0% 10 132.2 129.9 128.6 132.2 1.1
12. po3.bbr01.eq01.dal01.network 0.0% 10 140.8 141.1 139.5 145.5 1.8
13. ae0.dar01.sr01.dal01.network 0.0% 10 151.9 152.7 151.0 156.1 1.4
14. po1.fcr01.sr01.dal01.network 10.0% 10 139.5 139.9 139.0 144.5 1.8
15. www.expertrating.com ; 10.0% 10 151.4 152.1 151.3 152.8 0.5
"In The Beginning Was The Word, And The Word Was Aardvark."
Not applicable
Re: Non reachable website
16-10-2011 7:21 AM
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Not much better this morning but the site still loads OK in Firefox
$ mtr -r -c 100 75.126.14.112
HOST: my_laptop Loss% Snt Last Avg Best Wrst StDev
1. my_adsl_gateway 0.0% 100 1.8 3.4 1.7 75.2 9.0
2. lo0-homesurf.ptn-ag03.plus.n 3.0% 100 17.5 18.7 12.9 97.7 12.0
3. gi2-8-805.ptn-gw01.plus.net 0.0% 100 12.9 20.6 11.9 209.6 31.5
4. t2a1-ge2-0-0.uk-lon1.eu.bt.n 21.0% 100 13.5 17.0 12.1 110.4 15.9
5. t2c2-ge1-0-0.uk-lon1.eu.bt.n 50.0% 100 12.9 13.8 12.2 35.0 3.4
6. t2c1-p4-2.uk-eal.eu.bt.net 2.0% 100 13.2 20.0 12.5 109.1 18.7
7. t2c1-p5-0-0.us-ash.eu.bt.net 0.0% 100 95.3 98.2 94.4 181.7 12.9
8. ??? 100.0 100 0.0 0.0 0.0 0.0 0.0
9. ae0.bbr01.tl01.atl01.network 10.0% 100 108.8 113.0 107.2 255.8 20.0
10. ae13.bbr02.eq01.dal03.networ 5.0% 100 129.6 132.5 128.9 222.1 11.8
11. ae0.dar02.sr01.dal01.network 0.0% 100 130.0 132.1 128.9 185.8 9.8
12. po2.fcr01.sr01.dal01.network 10.0% 100 141.7 143.4 140.6 228.4 11.4
13. www.expertrating.com ; 97.0% 100 151.7 138.7 131.5 151.7 11.3
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