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Noisy router

Scarle11
Newbie
Posts: 1
Registered: 13-01-2015

Noisy router

My router is making a high pitched sound constantly. I have read other posts reporting similar problems and new routers have been sent as a result. How do I get a new one as the online service does not give me the facility to email my fault and the virtual on line service doesn't answer my question.
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Noisy router

Poll removed as not relevant
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Noisy router

Hi Scarle11. Welcome to the forum.
Which version have you got - has it got a USB socket? Can you post the software release version from the "Technicolor Gateway" section of the homepage 192.168.1.254 (don't post your serial number or MAC address).
One of the Plusnet CRT - Customer Relations Team will probably pick this up and investigate for you.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Noisy router

Hi scarle11,
Sorry to hear of the noise it's making.
Whilst we have had reports of this issue before, I'm surprised to hear this based on the serial number of your router.
I'm going to send you out a fresh router shortly, and I have noted down this router in case of any further reports.
Thanks
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet