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No usage stats since Option changed

Gel
Pro
Posts: 1,406
Thanks: 137
Fixes: 10
Registered: 02-08-2007

No usage stats since Option changed

Is there an issue on Usage Stats; my package changed 10th, and no stats available  today?? Cry
So that doesn't seem to have fixed, unless there's time lag.

I was paying £14.99 a month on previous 2gb package, which I thought was Opt 1.
9 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,966
Thanks: 753
Fixes: 70
Registered: 04-04-2007

Re: No usage stats since Option changed

Hi there,
I'm not aware of any service-wide issues. I've refreshed your account to see if that makes any difference (you might receive some account change emails but you can ignore these). Bump this thread tomorrow afternoon if there's still been no change.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: No usage stats since Option changed

You'll need to change your login details to move off RIN for usage stats to appear on the package you're now on. In your modem/router change the login name to username@plusdsl.net and that should start collecting data.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gel
Pro
Posts: 1,406
Thanks: 137
Fixes: 10
Registered: 02-08-2007

Re: No usage stats since Option changed

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: No usage stats since Option changed

I bet you were on PAYG when it worked? That's the only product that RIN was designed to show usage on.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gel
Pro
Posts: 1,406
Thanks: 137
Fixes: 10
Registered: 02-08-2007

Re: No usage stats since Option changed

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: No usage stats since Option changed

Odd, doesn't show that from here  Shocked From what I can see you were on PAYG from April 06 until the 10th Jan 2009.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gel
Pro
Posts: 1,406
Thanks: 137
Fixes: 10
Registered: 02-08-2007

Re: No usage stats since Option changed

James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: No usage stats since Option changed

Hi Gel,
I'm able to see usage stats on your account.  Are you still unable to do so?
Gel
Pro
Posts: 1,406
Thanks: 137
Fixes: 10
Registered: 02-08-2007

Re: No usage stats since Option changed