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No usage stats since Option changed

Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
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Registered: ‎02-08-2007

No usage stats since Option changed

Is there an issue on Usage Stats; my package changed 10th, and no stats available  today?? Cry
So that doesn't seem to have fixed, unless there's time lag.

I was paying £14.99 a month on previous 2gb package, which I thought was Opt 1.
9 REPLIES 9
bobpullen
Community Gaffer
Community Gaffer
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Registered: ‎04-04-2007

Re: No usage stats since Option changed

Hi there,
I'm not aware of any service-wide issues. I've refreshed your account to see if that makes any difference (you might receive some account change emails but you can ignore these). Bump this thread tomorrow afternoon if there's still been no change.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: No usage stats since Option changed

You'll need to change your login details to move off RIN for usage stats to appear on the package you're now on. In your modem/router change the login name to username@plusdsl.net and that should start collecting data.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: No usage stats since Option changed

Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: No usage stats since Option changed

I bet you were on PAYG when it worked? That's the only product that RIN was designed to show usage on.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: No usage stats since Option changed

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: No usage stats since Option changed

Odd, doesn't show that from here  Shocked From what I can see you were on PAYG from April 06 until the 10th Jan 2009.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: No usage stats since Option changed

James
Grafter
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Registered: ‎04-04-2007

Re: No usage stats since Option changed

Hi Gel,
I'm able to see usage stats on your account.  Are you still unable to do so?
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: No usage stats since Option changed