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No internet access on XP computer- HELP - Fixed but I don't know why

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Registered: 15-06-2007

No internet access on XP computer- HELP - Fixed but I don't know why

My better half's XP computer won't access the internet
It accesses the network and sees the other computer on it
ipconfig /all doesn't show up any problem
Putting in the IP address doesn't work either
12 REPLIES
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Re: No internet access on XP computer- HELP

not switched a time block on the router?
Will Moderate For Thanks
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Re: No internet access on XP computer- HELP

nope  and just to add it is connected wired
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Re: No internet access on XP computer- HELP

I had this once before on an XP machine it was down to the DHCP address it had been given. Try ipconfig /renew see if that fixes it.
https://technet.microsoft.com/en-gb/library/bb490921.aspx
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Re: No internet access on XP computer- HELP

no effect - note it is on a fixed IP address
does this help

C:\*****>route print
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20002 ...00 0f ea 37 1a aa ...... NVIDIA nForce Networking Controller - Packet
Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway      Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254  192.168.1.103      20
        127.0.0.0        255.0.0.0        127.0.0.1      127.0.0.1      1
      192.168.1.0    255.255.255.0    192.168.1.103  192.168.1.103      20
    192.168.1.103  255.255.255.255        127.0.0.1      127.0.0.1      20
    192.168.1.255  255.255.255.255    192.168.1.103  192.168.1.103      20
        224.0.0.0        240.0.0.0    192.168.1.103  192.168.1.103      20
  255.255.255.255  255.255.255.255    192.168.1.103  192.168.1.103      1
Default Gateway:    192.168.1.254

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Re: No internet access on XP computer- HELP

I had this last year... plus 3-4 virtual machines were affected.
Turned out to be internet explorer - version 6 (default) only uses 64bit encryption - so when trying to visit google (which defaults to https / SSL) IE couldn't handle the encryption / decrupt it and thus claimed it couldn't connect.
Upgraded IE (or installed a mozilla browser) and bingo... internet worked. I only noticed as my partners laptop IE worked but my other machines (inc virtuals) didn't... and hers was version 7 of IE. When I looked at the about tab I noticed the installed encryption was 128 or 256 bits (can't remember which now).
Not sure if that helps as you've not mentioned the browser but if by any chance it is IE 6, ditch it as it can't handle modern SSL.
I need a new signature... i'm bored of the old one!
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Re: No internet access on XP computer- HELP

Is your NIC (Ethernet) not missing from that list? Have you checked device manager.
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Re: No internet access on XP computer- HELP

It is the first one
Device manager shows no problems
Rebooting router didn't fix it
Problem is with all browsers and tracert command
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Re: No internet access on XP computer- HELP

No a loopback IF is used for localhost (127.0.0.1) unless it's the MiniPort which I doubt which is why I was asking. I may well be wrong but until told otherwise I'll remain confused.
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Re: No internet access on XP computer- HELP

This is from my Win 7 computer
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Jim>route print
===========================================================================
Interface List
17...74 d4 35 bd 43 ad ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
15...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway      Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254    192.168.1.102    10
        127.0.0.0        255.0.0.0        On-link        127.0.0.1    306
        127.0.0.1  255.255.255.255        On-link        127.0.0.1    306
  127.255.255.255  255.255.255.255        On-link        127.0.0.1    306
      192.168.1.0    255.255.255.0        On-link    192.168.1.102    266
    192.168.1.102  255.255.255.255        On-link    192.168.1.102    266
    192.168.1.255  255.255.255.255        On-link    192.168.1.102    266
        224.0.0.0        240.0.0.0        On-link        127.0.0.1    306
        224.0.0.0        240.0.0.0        On-link    192.168.1.102    266
  255.255.255.255  255.255.255.255        On-link        127.0.0.1    306
  255.255.255.255  255.255.255.255        On-link    192.168.1.102    266

This is from the XP diagnostics
Gateway Diagnostic 
Gateway
info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.254
info This computer has the following IP address(es): 192.168.1.103
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 23 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.254 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.254 could not be reached (Error code 0x274c)
info The default gateway was unreachable via TCP
warn The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
Comparing the two I see what you mean as this looks wrong
192.168.1.103  255.255.255.255        127.0.0.1      127.0.0.1      20 on XP
192.168.1.102  255.255.255.255        On-link    192.168.1.102    266 on Win 7

Community Veteran
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Re: No internet access on XP computer- HELP

Fixed it
Removed the fixed IP address from the Billion 8800NL router
Rebooted computer and all now works
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Re: No internet access on XP computer- HELP - Fixed but I don't know why

Great news.
Community Veteran
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Re: No internet access on XP computer- HELP - Fixed but I don't know why

I have posted it on the Billion Forum - lets see what comes of that