New notebook not connecting to internet
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New notebook not connecting to internet
02-07-2021 5:37 PM
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I recently bought a reconditioned Acer notebook. It connects to the internet (or at least connects to my wi-fi) but won't connect to internet explorer or google chrome. The stats say that my internet connection is between good and excellent, but I keep getting the this page cannot be displayed error when I try to go online. (everything works fine on my old laptop)
Has anyone else experienced this problem and is there a fix?
Cheers
Jim
Re: New notebook not connecting to internet
02-07-2021 6:00 PM
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@che2000 Welcome to the forum.
If it’s a Windows notebook try the following.
Open a command prompt by entering cmd in the search box on the bottom of the Windows home page.
Right click ipconfig and select run as administrator
enter: ipconfig /release [Return]
ipconfig /renew [Return]
See if that fixes it.
Moderator and Customer
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Re: New notebook not connecting to internet
03-07-2021 2:29 AM
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Re: New notebook not connecting to internet
03-07-2021 8:52 AM
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Read my post again.
You need to insert cmd in the Windows search box, not your browser:
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Re: New notebook not connecting to internet
03-07-2021 4:56 PM
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Tried it, but still the same problem, I'm afraid. The notebook is connecting to the internet alright, and I can get results when I type into google but as soon as i click on the result i get the 'Internet explorer cannot display the webpage' error message.
Re: New notebook not connecting to internet
03-07-2021 5:21 PM
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Hi @che2000
Are you using Internet Explorer? If Edge is installed try that instead, could be an issue with IE!
Dan.
Re: New notebook not connecting to internet
03-07-2021 5:39 PM
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Internet explorer is the only browser on it at the moment, sad to say. So I can't even download an alternative. I tried sideloading Firefox but to no avail.
Re: New notebook not connecting to internet
03-07-2021 5:42 PM
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This topic has been moved from ADSL Broadband to Tech Help.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: New notebook not connecting to internet
04-07-2021 8:04 AM - edited 04-07-2021 8:09 AM
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Hi @che2000
Did you manage to resolve your issue? It should be possible to ftp the firefox install exe file.
For 64bit architecture
https://ftp.mozilla.org/pub/firefox/releases/90.0b9/win64/en-GB/
For 32bit architecture
https://ftp.mozilla.org/pub/firefox/releases/90.0b9/win32/en-GB/
Type above the URL for your hardware type in IE and press enter.
If you haven't already make sure the notebook has all the latest updates installed.
What Windows version are you running?
Hope this helps and works for you!
Dan.
Re: New notebook not connecting to internet
04-07-2021 8:20 AM
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Re: New notebook not connecting to internet
04-07-2021 9:00 AM - edited 04-07-2021 9:01 AM
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I quote from your opening post:
I recently bought a reconditioned Acer notebook.
It doesn't sound reconditioned to me!
If you want to keep it and you have the licence numbers for installed software I would start with a total wipe of the HDD and do a clean install.
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Re: New notebook not connecting to internet
04-07-2021 2:15 PM
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ah well, caveat emptor and all that.
Re: New notebook not connecting to internet
04-07-2021 2:56 PM
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@che2000 Did you read my PM ? click your avatar icon to access your messages
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