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New Plusnet Customer with MAC code

vofsanity2
Newbie
Posts: 2
Registered: 30-08-2011

New Plusnet Customer with MAC code

I am a new customer of Plusnet.  Connection to my old ISP seeems to have been cutoff but I have received no notification from Plusnet that my ADSL connection with them is active. Is this normal practice ?
Also would it not be useful to have a NEW Customer section for the community ?
6 REPLIES
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: New Plusnet Customer with MAC code

Were you with TalkTalk
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: New Plusnet Customer with MAC code

Hi vofsanity2,
I have checked your account and can see that your broadband order completed today and your account has been activated with us.  You should now update the username and password in your broadband router to connect with us.  Any problems let us know.
vofsanity2
Newbie
Posts: 2
Registered: 30-08-2011

Re: New Plusnet Customer with MAC code

Thank you for your prompt replies.
1. Yes I was with PIPEX which is now been absorbed by TalkTalk. One of my reasons for leaving.
2. Yes I am now up and running a day earlier than shown in my order tracker. This was why I was unsure whether I had a line fault or the switchover was  taking place which it was. I did try changing login details but at the time that failed also.
Thinking about it , I wonder if it is possible to send an email just before the switchover ? Fortunately I have other means of picking up my emails but otherwise with no internet connection I would not have been able to see that the activation had occurred a day early.
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: New Plusnet Customer with MAC code

The only reason you couldn't connect is because our automated account activation system had not yet run as the order had completed early.  It was waiting for the completion date to perform the relevant account actions to allow you to connect.  We wouldn't change that process as most orders complete on time rather than earlier.  Once the automated system had made your account active emails would have been automatically sent to you.
I simply checked the order progress manually and activated your account manually to get you up and running early.
Community Veteran
Posts: 2,557
Thanks: 172
Fixes: 2
Registered: 27-05-2011

Re: New Plusnet Customer with MAC code

when I switched over (from TalkTalk) PN sent me a text on my mobile. Then I was aware when the broadband ceased  Smiley
I had received my new router from PN about a week earlier. Went like a dream  Roll eyes
To do is to be - Neitzsche
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do be do be do - Sinatra
hmarshy
Grafter
Posts: 135
Registered: 09-08-2010

Re: New Plusnet Customer with MAC code

ditto, I got a text too and the switch over went like a dream.