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My modem doesn't work
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My modem doesn't work
10-11-2008 10:26 AM
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Hi,
My modem doesn't work. The on/off light is flickering red and the internet light is flickering green. I have tried new micro filters, switching the modem on / off and resetting the modem, nothing seems to work.
Any advice would be most grateful.
Many thanks,
sue
My modem doesn't work. The on/off light is flickering red and the internet light is flickering green. I have tried new micro filters, switching the modem on / off and resetting the modem, nothing seems to work.
Any advice would be most grateful.
Many thanks,
sue
6 REPLIES 6
Re: My modem doesn't work
10-11-2008 10:34 AM
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Hi Sue,
It sounds like the power cable is broken and your modem isn't getting power. If it's a USB modem, you can easily get a new USB cable from most computer stores, but it might be an idea to take the plunge and go for a router instead?
I'm sure we can offer some suggestions if it's something you would be interested in
It sounds like the power cable is broken and your modem isn't getting power. If it's a USB modem, you can easily get a new USB cable from most computer stores, but it might be an idea to take the plunge and go for a router instead?
I'm sure we can offer some suggestions if it's something you would be interested in
Re: My modem doesn't work
12-11-2008 8:57 AM
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Hi,
i am able to use a pay as you go internet access. Does this mean it still could possible be the cable?
the original cable had 5v on it - am i able to use any usb cables (6v etc) as long as the conneectors are correct?
i am able to use a pay as you go internet access. Does this mean it still could possible be the cable?
the original cable had 5v on it - am i able to use any usb cables (6v etc) as long as the conneectors are correct?
Re: My modem doesn't work
12-11-2008 9:07 AM
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If, by PAYG access you mean standard dial-up, then yes, it could still be the cable as dial-up uses a different modem (and hence a different cable from your broadband modem).
Any USB cable should be OK provided the connectors are correct.
A better solution would be to get a router though. Plusnet can supply you a new one (provided you've not got any deferred hardware costs on your account already) for free (you only pay £6.99 P+P).
Any USB cable should be OK provided the connectors are correct.
A better solution would be to get a router though. Plusnet can supply you a new one (provided you've not got any deferred hardware costs on your account already) for free (you only pay £6.99 P+P).
Re: My modem doesn't work
12-11-2008 11:17 PM
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Can we confirm it is a broadband modem we are talking about and not a 56k dial up modem?
Re: My modem doesn't work
22-12-2008 3:38 PM
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Hi,
My modem still does not work. (i have tried new micro filters and new cables).
when i originally signed up with plusnet you supplied me with a voyager 210 ADSL Router.
Please can you advise of the following;-
1. when did i originally sign up? - is my modem/router still under warranty?
2. please can you re-confirm my password to my hotmail email you have on record.
many thanks,
Sue
My modem still does not work. (i have tried new micro filters and new cables).
when i originally signed up with plusnet you supplied me with a voyager 210 ADSL Router.
Please can you advise of the following;-
1. when did i originally sign up? - is my modem/router still under warranty?
2. please can you re-confirm my password to my hotmail email you have on record.
many thanks,
Sue
Re: My modem doesn't work
22-12-2008 3:44 PM
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if you give CS a ring on 01142965198 they can confirm your password over the phone (after going through some security details) then they can advise on what can be done about the router.
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