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My account is in a muddle cannot upgrade, numbers / postcodes don't match

mpsoborne
Newbie
Posts: 1
Registered: 31-01-2015

My account is in a muddle cannot upgrade, numbers / postcodes don't match

If anyone can help please. In trying to upgrade to fibre with PN, the order twice got 'stuck' in the system which wasn't picked up each time so therefore I waited in for engineer who didn't materialise, because of this I'd had enough so decided I would migrate to another supplier, easy you would think, but am still having problems, apparently my postcode & telephone number do not match, also BT have said my number is owned by another supplier so they cannot use it, I would have to have a new number!
From what I have researched your current supplier ( PN)  has to be the one to sort out the postcode / number problem ( this could be why my upgrade orders got 'stuck' in the system), can someone please try to get this sorted? I have detailed all this on  Question #97716106 but no one has answered.
Also, what do BT mean about the ownership of the line? and why can't it be transfered, so confusing, I really would rather not have a new number. I was with Talk Talk prior to PN in 2011, could it be them that own it?
Thanks.