My Laptop disconnects from router at random.
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My Laptop disconnects from router at random.
26-01-2017 1:27 PM
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My Sony laptop looses connection to my router at random, sometimes after a few minutes, at other times after several hours. This happens most days at various time of day/evening/night and I have never found any reason or cause. I then have to reconnect manually by clicking wireless symbol on task bar, selecting PlusNet then connect. It then takes about a minute or so to reconnect.
I am using a wi-fi connection to a PlusNet supplied router and a Openreach modem to fibre.
Any help or advice would be much appreciated.
Re: My Laptop disconnects from router at random.
26-01-2017 7:27 PM
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All sorts of things could cause random disconnections; the problem is the failure to reconnect afterwards. This could be the laptop or the router, I think. Do you have any other wireless devices? Do you have a second router you could use as a substitute.
Re: My Laptop disconnects from router at random.
27-01-2017 10:29 AM
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Thanks for your reply. Unfortunately I do not have a spare router. The only other wi-fi device I have is my iPad but never tend to use that for long periods on the net so may not notice if that also gets disconnected.
I wonder if PlusNet will give me a replacement router!!?? I was also wondering if it is the wireless adapter (Atheros AR9285) in the laptop that is the problem. Might see if there is a driver update for that device that may help.
Re: My Laptop disconnects from router at random.
27-01-2017 10:33 AM
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Plusnet may be able to send a replacement router for p&p but you may need to re-contract in order for them to do so.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: My Laptop disconnects from router at random.
on
28-01-2017
10:48 AM
- last edited on
28-01-2017
11:00 AM
by
Mav
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Thank you for that May and for showing an interest. To be asked to renew my contract seems a bit heavy handed just because a two year old PlusNet router has gone faulty.
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.
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