cancel
Showing results for 
Search instead for 
Did you mean: 

Mum's ADSL WiFi connection really poor

Highlighted
Newbie
Posts: 2
Registered: ‎23-04-2020

Mum's ADSL WiFi connection really poor

I've set this up using my Mum's JohnLewis/Plusnet details - she's been experiencing really poor WiFi in her home for months now. We've tried all the channels on her Sagemcom router and having spoken with Technical support on/around Easter we've recently received a new Sagemcom router but it's still exasperatingly slow. We've also tried both the usual (living room) and the upstairs sockets again to no avail. 

Firmware version - 7.275.11_F2704N_JOHN_LEWIS

I'm now using my laptop and an ethernet cable and there is no problem with the accessing the internet at this time. Any suggestions for improving WiFI as the only device my Mum has is an iPad? 

3 REPLIES 3
Highlighted
All Star
Posts: 1,982
Thanks: 224
Fixes: 23
Registered: ‎02-08-2007

Re: Mum's ADSL WiFi connection really poor

Download a wifi analyse prog; check which channels are the MOST populated; then change router
to least populated channel.

I recall this is just a single band router, so you don't have option of using the less busy
5ghz frequency, which her pad may or not connect to ie the 2 frequencies.
Alternative is to buy an Openreach router off E Bay which can be reconfigured to PN settings,
and get a dual band one; these have better wifi performance.
Newbie
Posts: 2
Registered: ‎23-04-2020

Re: Mum's ADSL WiFi connection really poor

Thanks Gel, will work through your suggestions. 

Highlighted
Moderator
Moderator
Posts: 24,234
Thanks: 4,284
Fixes: 1,099
Registered: ‎11-01-2008

Re: Mum's ADSL WiFi connection really poor


Moderators Note


This topic has been moved from ADSL Broadband to Tech Help as it's not a Plusnet connection and this isn't an official support forum for John Lewis.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'